Customer Sales Advisor

TN United Kingdom; Malton; On-site; GBP 12,000 - 25,000; Part time

Job summary

A leading company in Malton is seeking a Customer Care Advisor to join their dynamic team. This role involves providing exceptional customer service, fulfilling orders, and supporting various business areas during peak times. Ideal candidates will have strong organisational skills and a commitment to customer care. Training will be provided, and part-time positions are available, with competitive pay and benefits.

Benefits

Real Living Wage

Full induction training

Ongoing training and development opportunities

Pension

Rewards platform

Discounts across products and brands

Qualifications

• Previous experience in a similar role advantageous but not essential.
• Ability to adapt to busy and varied workload.

Responsibilities

• Fulfilling orders received via phone and web.
• Providing face-to-face customer service in retail store.
• Offering advice and support regarding customer orders.

Skills

Customer Care

Organisation

Time Management

Team Player

IT Skills

Tools

Microsoft Office

Job description

Do you ensure working part of a dynamic and fun team?

• Do you enjoy providing exceptional customer care where your activities make a difference?
• If yes, this role could be for you!

About the role:

Due to continued growth, we are looking for a Customer Care Advisor to join our team here at Bella di Notte. Based in the beautiful town of Malton, North Yorkshire, you will work as part of our dedicated Customer Care team ensuring we exceed the needs and expectations of our loyal customers. This is a diverse role, covering all aspects of customer care including, fulfilling orders received via phone and web, providing face-to-face customer service in our retail store, offering advice and support to our customers regarding their orders, as well as supporting other areas of the business during peak times.

We have a two part time positions available. Core business hours are 9am-5.30pm, Monday-Friday, with Saturday working on a rota basis. There is an expectation to work 21 Saturdays in each calendar year. Additional hours may be available during peak seasonal demand.

Benefits for our people:

• Part of the WCF Ltd, Bella di Notte is a 'Real Living Wage' employer, reviewed annual. Current rate of pay is £12.60 per hour.
• Full induction training will be provided
• Ongoing training and development opportunities
• Access to our suite of benefits (including pension, rewards platform and discounts across our various products and brands).

About you:

• Previous experience in a similar role advantageous but not essential as full training will be provided
• Committed to delivering exceptional customer care to our loyal customers
• Able to work accurately under pressure and to deadlines, demonstrating a “can do” attitude
• Able to use initiative and work unsupervised
• A team player, working alongside others with integrity, positivity and respect
• Excellent organisation and time management skills
• Ability to adapt to busy and varied workload, working with energy and pace to get the job done
• You will have good IT skills with basic knowledge of Microsoft Office core elements (Word, Excel, Outlook).

Apply today to find out more about this exciting opportunity!