Sales Administrator

Confidential; Accrington; On-site; GBP 15,000 - 21,000; Full time

Job summary

CareerMakers Recruitment are working with a well-established manufacturing business in Accrington who are looking to appoint an experienced Sales Administrator to support their busy commercial team.

This role combines sales administration with account management responsibilities, acting as a key point of contact for customers from enquiry through to delivery, while building strong, long-term relationships.

Qualifications

• Experience in SME manufacturing or similar environment.
• Previous sales/administrator experience.
• Good IT skills with Excel, Word, PowerPoint.
• Ability to communicate clearly with customers.
• Experience with CRM/ERP systems is a plus.

Responsibilities

• Manage a portfolio of customer accounts and act as main point of contact.
• Process sales orders accurately and efficiently.
• Prepare quotations and follow up with customers.
• Coordinate with production, logistics and procurement to ensure timely delivery.
• Maintain CRM/ERP records and provide reporting.
• Support external sales managers with customer updates and reporting.
• Monitor stock levels and delivery schedules.

Skills

Excellent communicator

Proactive and team player

Excellent organisational skills

Customer service oriented

Strong multitasking

Tools

Excel

Word

PowerPoint

CRM/ERP systems (SAP/Salesforce)

Job description

CareerMakers Recruitment are working with a well-established manufacturing business in Accrington who are looking to appoint an experienced Sales Administrator to support their busy commercial team.

This is a varied position combining sales administration with account management responsibilities. You will act as a key point of contact for customers, ensuring a smooth process from enquiry through to delivery, while building strong, long-term relationships.

The Role

As Sales Administrator, you will provide comprehensive support to the sales function while taking ownership to ensure full compliance with UK regulations. You will act as a central link between sales, purchasing, production, and external regulatory bodies.

Key Responsibilities

• Manage a portfolio of customer accounts, acting as the main point of contact
• Process sales orders accurately and efficiently
• Prepare and follow up on quotations
• Liaise with production, logistics, and procurement teams to ensure timely delivery
• Handle customer enquiries, resolving issues promptly and professionally
• Maintain accurate records on CRM/ERP systems
• Support external sales managers with customer updates and reporting
• Monitor stock levels and delivery schedules

Systems & Stock Management

• Develop working knowledge of the MRP system (currently using 123 Insight)
• Assist with stock level monitoring based on sales forecasts and customer demand
• Support cross-departmental communication between sales, engineering, and operations

General Office Support

• Assist with ad hoc administrative duties
• Provide support to engineering when required
• Coordinate with contractors regarding repairs and maintenance

Qualifications/Experience

• Excellent communicator
• Proactive and a team player
• Understanding on how to use Excel, Word, PowerPoint
• Excellent organisational skills
• Relevant experience within an SME manufacturing facility preferred
• Previous experience in a sales/administrator role

About You

We are looking for a confident and detail-oriented professional who can take ownership of export compliance responsibilities.

You will have:

• Previous experience in a sales administration, internal sales, or account management role
• Experience within manufacturing, engineering, or a product-based environment preferred
• Strong organisational and multitasking skills
• Excellent communication and customer service abilities
• Good IT skills (Excel, CRM/ERP systems such as SAP or Salesforce desirable)
• Proactive and able to work both independently and as part of a team

Working Hours:

Monday - Thursday, 7:45am - 4:15pm

Friday, 7:45am - 1:45pm

Pay rate: £13.46