Customer Risk & Compliance Analyst

GerrardWhite; England; On-site; GBP 35,000 - 55,000; Full time

Job summary

Saturn Holdings Ltd is seeking a Customer Oversight Analyst to drive customer-focused risk insights and regulatory compliance. You will analyze customer outcomes, engage cross-functional stakeholders, and promote a risk-aware culture to mitigate customer harm.

The role requires knowledge of Consumer Duty, and experience in a regulated financial services setting, with strong communication and analytical skills to identify trends and improvement opportunities.

Qualifications

• Knowledge of FCA Consumer Duty and conduct risk frameworks.
• Experience in a regulated financial services or insurance environment.
• Excellent communication and relationship-building skills.
• Strong planning and time management abilities.
• Analytical mindset with ability to identify trends and root causes.

Responsibilities

• Analyse customer outcome trends and support improvement actions.
• Engage stakeholders to ensure accurate reporting and risk insights.
• Build cross-functional relationships and promote a risk-aware culture.
• Identify root causes and communicate insights clearly.
• Support customer change initiatives within a regulated environment.
• Promote Consumer Duty principles and ensure escalation of harm.
• Support regulatory reporting and governance enhancements.

Skills

FCA Consumer Duty knowledge

Regulated financial services

Communication skills

Planning & time management

Analytical mindset

Collaborative team player

Job description

Saturn Holdings Ltd is seeking a Customer Oversight Analyst to drive customer-focused risk insights and regulatory compliance. You will analyze customer outcomes, engage cross-functional stakeholders, and promote a risk-aware culture to mitigate customer harm.

The role requires knowledge of Consumer Duty, and experience in a regulated financial services setting, with strong communication and analytical skills to identify trends and improvement opportunities.