Customer Retention Specialist

Brambles; Manchester; Remote; GBP 35,000 - 55,000; Full time

Job summary

A leading company in logistics seeks a Customer Retention Specialist in Manchester to enhance marketing efforts for the CHEP Europe Pallets business. This fully remote position requires 3-5 years of B2B marketing experience, effective stakeholder engagement skills, and a focus on retaining key accounts through strategic content creation and collaboration. The successful candidate will ensure brand compliance while managing diverse marketing projects that align with business objectives.

Qualifications

• 3-5 years experience in B2B marketing.
• Proficient in Microsoft Office (PowerPoint, Excel, Word).
• Excellent interpersonal and stakeholder engagement skills.

Responsibilities

• Create marketing content for EU Retention strategy campaigns.
• Support contract renewals and collaboration with C-suite executives.
• Manage budgets and coordinate with suppliers.

Skills

B2B marketing strategies

Microsoft Office

Interpersonal skills

Customer focus

Marketing content creation

Education

Degree or equivalent

Job description

Position: Customer Retention Specialist, Manchester

Client:

Brambles

Location:

Manchester, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

30

Posted:

17.06.2025

Expiry Date:

01.08.2025

Job Description:

Description

Position Purpose

To drive customer retention through marketing activities in support of the CHEP Europe Pallets business objectives.

To create marketing content that articulates the business value proposition to retain & grow with the European Strategic Partnership accounts.

Key Responsibilities

• Create marketing content to deliver targeted & measurable campaigns that support the EU Retention strategy, collaborating with agencies as needed.
• Apply Account Based Marketing principles to European Strategic Partnerships and support with executive content for C-suite customer meetings.
• Support contract renewals, especially for EKA, European Strategic Partnerships tenders, and Top to Top initiatives, including content creation.
• Build connections with customers to gain referrals and renewals, collaborate with sales and marketing teams for consistent messaging, and gather customer feedback to inform strategies.
• Act as a brand champion, ensuring marketing activities align with brand compliance and global initiatives.
• Coordinate with internal stakeholders and leverage customer interactions for content ideas, staying updated on industry trends.
• Manage budget and coordinate with suppliers.
• Participate in European or global retention and customer experience projects as required.
• Report regularly on progress with clear metrics for all activities.
• Maintain workflows using tools like Monday.com with accurate timelines and dependencies.
• Align all work with team and business goals, articulating this to the wider organization.
• Manage unplanned requests and drive planned content related to brand and contract negotiations.
• Identify operational efficiencies and opportunities for collaboration, fostering continuous improvement.

Skills / Experience

• Experience in planning and executing B2B marketing strategies and programs.
• Proficiency with Microsoft Office (PowerPoint, Excel, Word).
• Excellent interpersonal skills, cultural awareness, and savvy.
• Strong customer focus and stakeholder engagement skills.
• Experience in marketing content creation.
• Support for retention initiatives across Europe.

Preferred Education: Degree or equivalent

Preferred Level of Work Experience: 3-5 years

Remote Type: Fully Remote

We are an Equal Opportunity Employer committed to diversity and fairness. We do not discriminate based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class.

Beware of fraudulent job offers. Brambles and CHEP do not conduct interviews via online chat nor request money for employment. Contact us if you have questions about the legitimacy of a job offer.