Customer Retention Specialist

Brambles; Addlestone; Remote; GBP 30,000 - 50,000; Full time

Job summary

A leading company in sustainable logistics is seeking a Customer Retention Specialist in Addlestone to enhance customer retention through targeted marketing strategies. You will develop compelling content, connect with stakeholders, and contribute to a global sustainability mission. This fully remote role requires 3-5 years of experience in B2B marketing, offering flexibility and an inclusive work environment.

Qualifications

• Experience in planning and executing B2B marketing strategies.
• Excellent interpersonal skills and cultural awareness.

Responsibilities

• Drive customer retention through marketing activities.
• Create marketing content to support European Strategic Partnerships.
• Collaborate with sales and marketing teams for campaign consistency.

Skills

B2B marketing strategies

Microsoft Office

Interpersonal skills

Customer focus

Marketing content creation

Education

Degree or equivalent

Job description

Social network you want to login/join with:

Customer Retention Specialist, Addlestone

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Client:

Brambles

Location:

Addlestone, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

ce213a01d1b4

Job Views:

3

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our policies.

Job Description

Position Purpose

• To drive customer retention through marketing activities in support of the CHEP Europe Pallets business objectives.
• To create marketing content that articulates the business value proposition to retain & grow with the European Strategic Partnership accounts.

Key Responsibilities

• Create marketing content to deliver targeted & measurable campaigns that deliver on the EU Retention strategy, working with agencies where needed.
• Apply Account Based Marketing principles as needed on European Strategic Partnerships and support with executive content for C-suite customer meetings.
• Support contract renewal, primarily for EKA, European Strategic Partnerships tender & Top to Top including content creation.
• Build connections with customers to gain referrals and renewals, collaborating with sales and marketing teams to ensure consistent messaging, and obtain customer feedback to inform campaigns & strategy.
• Serve as brand champion, ensuring marketing programs and activities are executed with brand compliance and aligned with global initiatives.
• Coordinate with internal stakeholders and leverage customer interactions for content sourcing, staying aware of industry trends for developing original content that articulates the EU business value proposition.
• Manage budget and coordinate with suppliers.
• Participate in European or global retention or customer experience projects from international teams.
• Report progress against plans with clear metrics on all activities.
• Maintain workflow tools with accurate timelines and dependencies.
• Ensure all work aligns with team and business mission and goals.
• Manage unplanned requests and drive planned content related to brand and contract negotiations.
• Identify operational efficiencies and collaboration opportunities, building relationships to support continuous improvement.

Skills / Experience

• Experience in planning and executing B2B marketing strategies and programs.
• Proficiency in Microsoft Office (PowerPoint, Excel, Word).
• Excellent interpersonal skills, cultural awareness, and savvy.
• Customer focus and stakeholder engagement skills.
• Experience in marketing content creation.
• Support for retention initiatives across Europe.

Preferred Education

Degree or equivalent

Preferred Level of Work Experience

3-5 years

Remote Type

Fully Remote

Equal Opportunity Statement

We are an Equal Opportunity Employer committed to diversity and fair treatment for all employees and applicants, regardless of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or other protected classes.