Customer Retention Team Lead — Inspire & Coach High-Impact Team

culliganalabama; Birmingham; Hybrid; GBP 35,000 - 45,000; Full time

Benefits offered by this job

23 Days Holiday + Bank Holidays

Company Pension Scheme

Company Sick pay (after qualifying)</

Cycle to Work Scheme Available

Employee Reward & Discount Platform

24/7 access to Employee Assistance Pro

Access to on-going learning and online

Onsite parking available

Life Assurance Scheme

Job summary

Culligan UK is seeking a proven leader to head a team of Customer Retention Executives, focusing on minimising churn and delivering high-quality customer outcomes. You will work with the Customer Retention Manager and the broader Customer Experience team to drive performance and continuous improvement.

You will coach, motivate, and develop staff, using data to assess performance and prioritise resources. The role requires a customer-centric mindset and a track record in retention or

Qualifications

• Proven leadership to build and sustain a high-performing team.
• Passion for coaching and motivating others to reach full potential.
• Continuous improvement mindset with problem-solving
• Retention or sales experience in a high-volume, high-pressure environment
• Customer-focused approach to deliver optimal outcomes for customers and the business.

Responsibilities

• Lead and develop a team of Customer Retention Executives to minimise churn and meet performance targets.
• Coach team members on performance, quality, productivity and behaviours.
• Inspire by example and set high standards for behaviour and results.
• Use data to monitor performance and take action when needed.
• Drive continuous improvement and share best practices across teams.

Skills

Leadership skills

Coaching & motivation

Continuous improvement

Retention / Sales experience

Customer-focused mindset

Job description

Culligan UK is seeking a proven leader to head a team of Customer Retention Executives, focusing on minimising churn and delivering high-quality customer outcomes. You will work with the Customer Retention Manager and the broader Customer Experience team to drive performance and continuous improvement.

You will coach, motivate, and develop staff, using data to assess performance and prioritise resources. The role requires a customer-centric mindset and a track record in retention or