Customer Resolution Specialist – Multi-Skill Support

Travel + Leisure Co.; Greater London; On-site; GBP 27,000 - 38,000; Full time

Job summary

Travel + Leisure Co. is seeking a Customer Resolution Multi Skill Specialist to support members, travel partners and suppliers by handling escalated calls and emails, and by making outbound calls.

The Specialist resolves issues and applies RCI policies to ensure a positive travel experience. You will use critical thinking and empathy to guide interactions, interpret membership terms, and collaborate with other departments to deliver consistent service and memorable experiences for travelers

Qualifications

• Strong customer focus and empathetic communication.
• Knowledge of RCI products and programs including Weeks, Points, Clubs, ARN and Affiliates.
• Experience processing transactions and handling web-related issues and product inquiries.

Responsibilities

• Handle escalated calls and emails from members, affiliates, and partners.
• Place outbound calls and resolve issues using critical thinking and speed.
• Interpret RCI policies and programs and provide guidance to resort staff.
• Support other departments to ensure a positive travel experience.

Skills

Customer focus

Empathy

Communication

Critical thinking

Job description

Travel + Leisure Co. is seeking a Customer Resolution Multi Skill Specialist to support members, travel partners and suppliers by handling escalated calls and emails, and by making outbound calls.

The Specialist resolves issues and applies RCI policies to ensure a positive travel experience. You will use critical thinking and empathy to guide interactions, interpret membership terms, and collaborate with other departments to deliver consistent service and memorable experiences for travelers