Customer Service Representative (Travel Industry)

hjbtravels; West of England; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Training and ongoing support

Flexible work options (part or full-–)

Job summary

hjbtravels is seeking a Customer Service Representative to assist clients in the travel industry, handling inquiries via phone and email and guiding customers through the booking process. You will help with travel planning and ensure a positive experience from start to finish.

Ideal candidates have strong communication skills, the ability to work independently, and a detail-oriented, solution-focused attitude. Training and flexible part- or full-time options are available.

Qualifications

• Strong communication and interpersonal skills.
• Ability to work independently and manage time effectively.
• Comfortable using computers, email, and online systems.
• Detail-oriented with a positive, solution-focused attitude.
• Interest in the travel industry is a plus.

Responsibilities

• Respond to customer inquiries via phone and email.
• Assist clients with travel planning, reservations, and general questions.
• Provide accurate information regarding destinations, policies, and procedures.
• Maintain clear and professional communication with clients.
• Follow company guidelines and service standards.
• Document interactions and updates as needed.

Skills

Strong communication

Interpersonal skills

Time management

Independent worker

Proficient with computers

Detail-oriented

Positive attitude

Interest in travel industry

Job description

Job Description:

We are seeking a motivated and customer-focused Customer Service Representative to support clients within the travel industry. This role is ideal for individuals who enjoy helping others, have strong communication skills, and are interested in learning the travel business while delivering exceptional service.

As a Customer Service Representative, you will assist clients with travel-related inquiries, provide guidance throughout the booking process, and ensure a positive experience from start to finish.

Key Responsibilities:

• Respond to customer inquiries via phone and email

• Assist clients with travel planning, reservations, and general questions

• Provide accurate information regarding destinations, policies, and procedures

• Maintain clear and professional communication with clients

• Follow company guidelines and service standards

• Document interactions and updates as needed

Qualifications:

• Strong communication and interpersonal skills

• Customer service experience preferred (not required)

• Ability to work independently and manage time effectively

• Comfortable using computers, email, and online systems

• Detail-oriented with a positive, solution-focused attitude

• Interest in the travel industry is a plus

What We Offer:

• Training and ongoing support

• Flexible work options (part or full time)

• Growth opportunities within the travel industry

• Supportive and collaborative team environment