Customer Resolution Specialist - Flexible Hours

AO; Crewe; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

33 days holiday

Chance to win tickets monthly

Subsidized gym membership

At least 5% pension contribution

Health cover with options to upgrade

Job summary

AO is the UK’s leading electrical retailer and is seeking a Customer Service Specialist in Crewe. You will be the main point of contact for customer issues, answering calls and enquiries with a friendly, can-do approach.

This full-time, permanent role offers 37.5 hours per week across a 5 days out of 7 pattern and a salary of £24,940.50 per annum, with a supportive team and opportunities to grow. Join AO’s culture of trust and customer obsession, where every interaction helps make customers

Qualifications

• Customer service experience is preferred.
• Clear communication skills with a professional phone manner.
• KPI-driven and customer-focused with a positive attitude.

Responsibilities

• Answer customer calls and provide positive outcomes for queries.
• Resolve enquiries and ensure deliveries align with timelines and postcodes.
• Maintain a friendly, proactive and professional approach on all contacts.
• Collaborate with wider teams to deliver excellent customer service.

Job description

AO is the UK’s leading electrical retailer and is seeking a Customer Service Specialist in Crewe. You will be the main point of contact for customer issues, answering calls and enquiries with a friendly, can-do approach.

This full-time, permanent role offers 37.5 hours per week across a 5 days out of 7 pattern and a salary of £24,940.50 per annum, with a supportive team and opportunities to grow. Join AO’s culture of trust and customer obsession, where every interaction helps make customers