Claims Advisor

AO; Crewe; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

33 days holiday including bank holiday

Ticket draws at AO arena

Subsidized gym membership

5% pension contribution

Health cover with options

Job summary

AO PLC in Crewe is seeking a Claims Advisor to serve as the main point of contact for customer issues and enquiries. You’ll help resolve claims with support from the wider team, using our guidelines to ensure the best customer service possible.

With focus on end-user complaints, property damage cases, and fast decision-making, you’ll communicate with customers, outbases, and third parties while maintaining detailed records and timely responses.

Qualifications

• Excellent verbal and written communication skills.
• Be an Analytical thinker.
• Have great organisational skills.
• Have a good level of PC skills including Word, Excel and Outlook.

Responsibilities

• Dealing with End User Customer complaints
• Specifically dealing with property damage complaints.
• Corresponding with Customer via Email and Telephone.
• Obtaining supportive evidence for all claims made against the company in order to help resolve complaints as smoothly as possible.
• Reviewing all claims, and the processing them internally in accordance with current company guidelines.
• Making speedy decisions to resolve issues and the communicating those to all concerned parties.

Skills

Communication skills

Analytical thinking

Organisational skills

PC skills: Word Excel Outlook

Job description

Job type: Full time and permanent contract

Job Overview

About The Role

• Salary: £25,467.00 per annum
• Shift pattern: Monday-Friday
• Hours: 37.5 per week
• Start and finish time: 9am-5pm
• Job type: Full time and permanent contract

Location: AO PLC, Latchford Building, Weston Road, Crewe, Cheshire, CW1 6GH

Making customers happy is at the heart of everything we do. As a Claims Advisor at AO you will be the main point of contact for all customer issues and enquiries. We treat every customer like our gran, and we'll trust you to do the right thing. With support from the whole team around you including wider departments you will have the tools you need to provide the best customer service possible.

Here’s What You Can Expect To Be Doing

• Dealing with End User Customer complaints
• Specifically dealing with property damage complaints.
• Corresponding with Customer via Email and Telephone.
• Obtaining supportive evidence for all claims made against the company in order to help resolve complaints as smoothly as possible.
• Reviewing all claims, and the processing them internally in accordance with current company guidelines.
• Making speedy decisions to resolve issues and the communicating those to all concerned parties.
• Keeping all information and correspondence up to date for future use.
• Communicate with our Outbases and Driver Crews as required.
• Dealing with 3rd Party Contractors as applicable with all settled claims.

A Few Things About You

• Possess excellent verbal and written communication skills.
• Able to provide excellent customer service consistently.
• Be an Analytical thinker.
• Have great organizational skills.
• Have a Contact Centre or Claims Advisor background.
• Experience of managing multiple deadlines.
• Time management skills as claims are extremely time sensitive.
• Be very processed orientated.
• Have a good level of PC skills including Word, Excel and Outlook.

A Bit About Us

We're big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They're our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it.

But we're more than that... For over 25 years, trust has been at the heart of everything we do, helping us become the UK’s most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from nearly ONE MILLION reviews and more 5-star ratings than any other UK electrical retailer, because they know they can rely on us and it's the exact same for our AOers too.

We truly believe it's more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it's about more than just a CV, it's about what makes you, YOU.

Our Benefits

To see all our benefits and perks, visit our AO benefits page;

• 33 days holiday (including bank holidays)
• Chance to win free tickets ever month at the AO arena
• Subsidized gym membership
• At least 5% pension contribution
• Simply health cover with standard package but options to upgrade