Customer Representative

Browne Construction; Brighton; On-site; GBP 21,000 - 26,000; Full time

Job summary

Cappagh Browne Utilities Ltd is seeking a Customer Representative to support customers affected by civils and utility projects. You will be the main point of contact, providing information on planned works, handling enquiries, and maintaining records to ensure a high standard of service.

The role combines customer care, administration, and stakeholder engagement, with opportunities to work closely with operational teams to deliver positive outcomes for communities and the business.

Qualifications

• Experience in a customer service, customer relations, complaints handling, or community-facing role.
• Excellent communication and interpersonal skills, with confidence speaking to customers face-to-face, over the phone, and in writing.
• A customer-focused approach with the ability to handle enquiries and challenging situations professionally.
• Good organisational and administrative skills, including experience using IT systems to maintain accurate records.
• Strong problem-solving skills and the ability to work effectively both independently and as part of a team.
• A positive, approachable attitude and a commitment to delivering outstanding customer service.
• A full UK driving licence.

Responsibilities

• Provide information about planned works to customers and communities.
• Respond to enquiries and manage customer communications.
• Help resolve issues efficiently and professionally.
• Engage directly with residents and businesses and maintain accurate records.
• Support community engagement activities and coordinate with operational teams to ensure timely updates.

Skills

Customer service

Communication

Organisational skills

IT systems

Problem-solving

Teamwork

UK driving licence

Job description

At Cappagh Browne, we know that great customer experiences are built through clear communication, trust, and strong relationships. We're looking for a friendly, proactive, and customer-focused Customer Representative to support customers and communities affected by our civils and utility projects, ensuring they feel informed, supported, and valued throughout their journey with us.

As a Customer Representative, you will act as a key point of contact for customers, providing information about planned works, responding to enquiries, managing customer communications, and helping to resolve issues efficiently and professionally. You'll engage directly with residents and businesses, maintain accurate records of customer interactions, support community engagement activities, and work closely with operational teams to ensure customers receive timely updates and an excellent service. This role will see you balancing customer care, administration, and stakeholder engagement to help deliver positive outcomes for both our customers and our business.

About CBUL

Cappagh Browne Utilities Ltd is a special purpose joint venture established to deliver wastewater network maintenance and repair services for Southern Water across the South of England. We focus on keeping sewer networks operating efficiently through planned maintenance, emergency response and rehabilitation works. Our capability is underpinned by a substantial fleet of specialist vehicles including vacuum tankers, jetting units and CCTV survey equipment, supported by advanced technology for rapid diagnostics and effective solutions. With a reputation for safety, reliability and technical expertise, Cappagh Browne plays a critical role in protecting communities and maintaining essential infrastructure.

What We're Looking For:

We're keen to hear from candidates who have:

• Experience in a customer service, customer relations, complaints handling, or community-facing role.
• Excellent communication and interpersonal skills, with confidence speaking to customers face-to-face, over the phone, and in writing.
• A customer-focused approach with the ability to handle enquiries and challenging situations professionally.
• Good organisational and administrative skills, including experience using IT systems to maintain accurate records.
• Strong problem-solving skills and the ability to work effectively both independently and as part of a team.
• A positive, approachable attitude and a commitment to delivering outstanding customer service.
• A full UK driving licence.

This is a fantastic opportunity to join a business that puts customers at the heart of everything it does. If you enjoy helping people, building relationships, and making a positive impact in local communities, we'd love to hear from you.

Please note that we drug and alcohol test all new starters as part of their induction, whilst also carrying out a DBS check.

Engineering with purpose