Customer Success & Renewals Performance Coach

IRIS Software Group; Manchester; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary and benefits

Job summary

IRIS Software Group in Manchester invites a Performance Lead to drive coaching and enablement across Customer Success and Renewals, helping teams move from ticket-based work to proactive, outcome-led engagement.

You’ll partner with managers and Learning & Development to translate performance insights into practical actions, support new starters, and reinforce consistent standards.

This hands-on role rewards practical impact and close collaboration with frontline teams.

Qualifications

• Experience in Customer Success, Renewals, Account Management, SaaS or a customer-facing environment.
• Ability to coach others and provide practical, constructive feedback.
• Comfort using CRM data and performance metrics to guide actions.

Responsibilities

• Coach Customer Success and Renewals colleagues to improve performance and conversations.
• Support managers with coaching messages, ramp plans and consistent expectations.
• Help move teams from reactive handling to proactive, value-led conversations.
• Support new starters with guidance, feedback and onboarding improvements.
• Turn insights from CRM and performance data into practical coaching actions.
• Share best practices and create coaching resources for teams.

Skills

Coaching

Communication

Performance feedback

Influencing others

Tools

Salesforce

Job description

IRIS Software Group in Manchester invites a Performance Lead to drive coaching and enablement across Customer Success and Renewals, helping teams move from ticket-based work to proactive, outcome-led engagement.

You’ll partner with managers and Learning & Development to translate performance insights into practical actions, support new starters, and reinforce consistent standards.

This hands-on role rewards practical impact and close collaboration with frontline teams.