Customer relationship manager

firstmortgage.co.uk; Stockport; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player in the UK mortgage sector is seeking a Customer Relationship Manager to join their dynamic team in Stockport. This full-time, on-site role offers the opportunity to manage client relationships and provide exceptional customer care while liaising with lenders to secure mortgage offers. The ideal candidate will possess strong administration and sales skills, along with excellent communication abilities to foster client satisfaction. Join a company with a proven track record in the mortgage industry and contribute to their mission of delivering impartial advice and outstanding service to clients across the UK.

Qualifications

• Strong administration and sales skills are essential for success.
• Excellent communication and interpersonal skills are required.

Responsibilities

• Manage client relationships and provide personalized customer care.
• Handle client inquiries and resolve issues to ensure satisfaction.

Skills

Administration Skills

Sales Skills

Communication Skills

Interpersonal Skills

Organizational Skills

Time Management Skills

Client Relationship Management

Knowledge of Mortgage Regulations

Experience in Financial Services

Job description

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Company Description

First Mortgage is one of the UK’s leading mortgage advisers, offering free impartial mortgage advice for over 25 years. With services covering the entire UK, we have secured billions in mortgages for our clients. Our growth during economic downturns is attributed to our high success rates in securing mortgages, with over 80% of new clients coming from word-of-mouth recommendations.

Role Description

This is a full-time on-site Customer Relationship Manager role located in Stockport. The Customer Relationship Manager will be responsible for managing client relationships, providing personalized customer care, and liaising with the lenders with the aim of obtaining mortgage offers. Tasks include handling client inquiries, resolving issues, and ensuring client satisfaction.

Qualifications

• Strong administration and sales skills
• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Ability to build and maintain client relationships
• Knowledge of mortgage industry regulations
• Experience in mortgages, underwriting, or financial services is a plus

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Sales and Business Development