Customer Relationship Manager

Barchester-Healthcare; Rayleigh; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Attractive salary with commission

Discounts on retail and leisure

Wellbeing support and Best Doctors

Opportunities for progression

Job summary

Barchester Healthcare is seeking a Customer Relationship Manager for one of our prestigious care homes. You will drive occupancy by handling enquiries, delivering sales and marketing activities, and networking with the local community.

A professional, self-motivated sales profile with CRM experience will thrive in this role. You will work with an exceptional management team to ensure high-quality resident experience and continuous occupancy growth.

Qualifications

• Proven sales and marketing experience, preferably in healthcare.
• Ability to analyze data on Salesforce or similar CRM system.
• Self-motivated and target driven.
• Interpersonal and professional qualities.
• Proficient in Microsoft Office (Excel/PowerPoint).
• Full UK driving licence.

Responsibilities

• Manage enquiries to improve conversion and achieve occupancy targets.
• Engage with local community to raise the home’s profile and generate enquiries.
• Represent the home in a friendly, professional manner and handle sales activity.
• Provide informative and welcoming tours of the home to potential residents.
• Respond promptly to sales enquiries and follow up on leads.
• Support local marketing activities to generate enquiries and drive occupancy.
• Maintain and update the contacts database.

Skills

Sales experience

Marketing

CRM data analysis

Communication

Networking

MS Office

Tools

Salesforce

Excel

PowerPoint

Job description

Competitive salary plus commission

Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community. Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.

REWARDS PACKAGE

• Attractive salary, alongside a competitive commission structure
• Access to a range of retail and leisure discounts
• Access to a range of wellbeing support and Best Doctors Service
• Opportunity to develop within a hugely supportive team

RESPONSIBILITIES

• Managing enquiries to improve the conversion rates and achieve occupancy targets
• Excellent communication skills.
• Networking within the local community to raise the profile of the home and generate enquiries
• Supporting local and wider marketing activities togenerate enquiries,drive conversion rates and increase occupancy
• Identifying opportunities to improve sales and marketing performance

NEED TO HAVE

• Have proven sales and marketing experience preferably in healthcare but not essential
• Have the ability to analyse data on Salesforce or similar CRM application
• Be self-motivated and target driven
• Have interpersonal and professional qualities
• Confident user of Microsoft Office (Excel/Powerpoint)
• Full UK driving licence.

NEED TO DO

• Represent Barchester and our state of the art home in a friendly and professional manner.
• Responsible for all sales activity for the home.
• Talking to potential new residents over the phone, and providing informative and welcoming tours of the home.
• Engage with residents and relatives to understand their experience and requirements.
• Respond to sales enquiries.
• Actively generate leads and identify local marketing opportunities.
• Maintain a contacts database.

Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.

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