Customer Relationship Manager

Barchester Healthcare; Northampton; On-site; GBP 32,000 - 52,000; Full time

Job summary

Barchester Healthcare in Northampton is hiring a Customer Relationship Manager to drive occupancy at a prestigious care home. You will handle enquiries, develop the home’s digital profile, and network with the local community to generate admissions.

You will lead sales and marketing activities, analyse data from CRM, and work with the management team to deliver first-class care and a strong occupancy pipeline. A competitive salary plus commission is offered.

Qualifications

• Experience in sales/marketing, preferably in healthcare
• Ability to analyse data on Salesforce or similar CRM application
• Self-motivated and target-driven
• Proficient in Microsoft Office (Excel/PowerPoint)
• Full UK driving licence

Responsibilities

• Managing enquiries to improve conversion rates and occupancy targets
• Networking within the local community to raise the profile of the home and generate enquiries
• Represent Barchester and the home in a friendly, professional manner
• Talk to potential residents over the phone and provide informative tours of the home
• Respond to sales enquiries and actively generate leads

Skills

Sales experience

Excellent communication

Networking

CRM data analysis

Self-motivated

Interpersonal skills

MS Office

PowerPoint

Driving licence

Tools

Salesforce

Job description

competitive salary +commission Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community.

competitive salary +commission Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community. Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.

Rewards Package

• Attritive salary, alongside a competitive commission structure
• Access to a range of retail and leisure discounts
• Access to a range of wellbeing support and Best Doctors Service
• Opportunity to develop within a hugely supportive team

Responsibilities

• Managing enquiries to improve the conversion rates and achieve occupancy targets
• Excellent communication skills.
• Networking within the local community to raise the profile of the home and generate enquiries
• Supporting local and wider marketing activities togenerate enquiries,drive conversion rates and increase occupancy
• Identifying opportunities to improve sales and marketing performance

Need To Have

• Have proven sales and marketing experience preferably in healthcare but not essential
• Have the ability to analyse data on Salesforce or similar CRM application
• Be self-motivated and target driven
• Have interpersonal and professional qualities
• Confident user of Microsoft Office (Excel/Powerpoint)
• Full UK driving licence.

Need To Do

• Represent Barchester and our state of the art home in a friendly and professional manner.
• Responsible for all sales activity for the home.
• Talking to potential new residents over the phone, and providing informative and welcoming tours of the home.
• Engage with residents and relatives to understand their experience and requirements.
• Respond to sales enquiries.
• Actively generate leads and identify local marketing opportunities.
• Maintain a contacts database.

Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.