Customer Relationship Manager

Randox; London; On-site; GBP 32,000 - 45,000; Full time

Job summary

Randox Health is seeking a Customer Relationship Manager for their clinic in Great Portland Street, London. The role focuses on building strong customer relationships and enhancing customer experiences using data insights. The ideal candidate will have a bachelor's degree and experience in customer service or sales, along with strong problem-solving and communication skills.

Qualifications

• Qualified to at least bachelor’s degree level.
• Previous experience in customer service, sales or relationship management.
• Strong verbal and written communication skills.

Responsibilities

• Developing and nurturing relationships with both new and existing customers.
• Handling customer complaints, inquiries and resolving issues efficiently.
• Analysing customer data and trends to inform strategic decisions.

Skills

Communication

Problem Solving

Customer Retention

Education

Bachelor's Degree

Tools

CRM Software

Job description

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Customer Relationship Manager – Great Portland Street, London – (Job Ref: 25/CTRM)

Randox Health continues to be at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. Our staff are at the heart of everything we do and achieve. We have an exciting new career opportunity for a Customer Relationship Manager within our clinic in Great Portland Street in London.

What does the Randox Health team do?

At Randox Health we encourage individuals to adopt a personalised, preventative approach to their health and well-being, ultimately helping them to live healthier for longer. Using Randox revolutionary technology we measure hundreds of health biomarkers, generating unrivalled data that when combined with our complex algorithms can predict future health concerns and identify early signs of illness even before symptoms arise. This empowers individuals to act sooner to prevent or delay disease onset – moving from a model of sickness management to true preventative healthcare. Our unique biomarker tracking service allows you to establish a health baseline from which you can track and monitor improvements over time.

Location: Randox Health, 143-149 Great Portland Street, London, W1W 6QN.

Contract Offered: Full-time, permanent

Working Hours / Shifts: 40 hours per week, working 8.40am to 5.20pm. Some flexibility will be required.

In line with Care Quality Commission guidelines, the successful candidate will be required to undergo an enhanced Disclosure and Barring Service check.

What does this role involve?

This role is responsible for building and maintaining strong customer relationships to ensure satisfaction and loyalty. This role involves understanding customer needs, providing personalised service, and proactively working to enhance the customer experience This is a varied role that may also include the following responsibilities:

• Developing and nurturing relationships with both new and existing customers.
• Identifying customer preferences, concerns and goals to provide relevant and tailored support.
• Handling customer complaints, inquiries and resolving any issues efficiently.
• Proactively reaching out to customers to gain feedback and identify opportunities to improve the customer experience.
• Working closely with other departments such as customer support, sales and marketing to enhance the customer experience.
• Analysing customer data and trends to identify areas for improvement and inform strategic decisions.
• Have a strong focus on customer retention, upselling and cross selling products and services.
• Assist in training other employees on customer service best practices.

Essential criteria:

• Qualified to at least bachelor’s degree level.
• Previous experience in customer service, sales or relationship management.
• Strong verbal and written communication skills.
• Strong problem solving skills.
• Have the ability to interpret customer data and identify trends.
• Experience in resolving customer issues efficiently.
• Strong IT skills/experience with CRM software.

Desirable:

• Experience in a private healthcare setting.
• Experience in a similar role.