Customer Relationship Manager

NHS; Bushey; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading healthcare provider seeks a Customer Relationship Manager to enhance occupancy in their care home. The role involves managing enquiries, engaging with residents and families, and executing marketing strategies. Ideal candidates will be sales-driven with strong communication skills, and experience in healthcare is a plus.

Benefits

Attractive salary

Competitive commission

Access to retail and leisure discounts

Wellbeing support

Professional development opportunities

Qualifications

• Proven sales and marketing experience, preferably in healthcare.
• Confident in using Microsoft Office.
• Full UK driving license.

Responsibilities

• Managing enquiries to improve conversion rates.
• Networking within the community.
• Supporting marketing activities.

Skills

Sales and marketing experience

Interpersonal skills

Data analysis

Communication

Confidence in Microsoft Office

Job description

Barchester Healthcare is seeking a Customer Relationship Manager to join their prestigious care home team. This role is responsible for managing enquiries, networking with the local community, and supporting marketing activities to increase occupancy at the care home.

Main duties of the job

As a Customer Relationship Manager, you will be responsible for managing enquiries to improve conversion rates and achieve occupancy targets. You will need to have excellent communication skills, be self-motivated and target-driven, and have the ability to analyze data on Salesforce or a similar CRM application. You will also be responsible for representing Barchester and the care home in a friendly and professional manner, talking to potential new residents, engaging with residents and relatives, responding to sales enquiries, and actively generating leads and identifying local marketing opportunities.

About us

Barchester Healthcare is an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK. They focus on providing their residents with exceptional quality care.

Job responsibilities

Barchester is recruiting a Customer Relationship Manager to support this home in increasing occupancy. You will work alongside an exceptional management team to ensure the success of a first-class care home. Your responsibilities include delivering a full range of sales and marketing approaches such as handling enquiries, developing the digital profile of the home, and networking with the local community. Barchester holds some of the best quality ratings among UK care providers, with a focus on exceptional resident care.

REWARDS PACKAGE: Attractive salary, competitive commission, access to retail and leisure discounts, wellbeing support, Best Doctors Service, and opportunities for career development within a supportive team.

RESPONSIBILITIES: Managing enquiries to improve conversion rates, networking within the community, supporting marketing activities, and identifying opportunities to enhance sales and marketing performance.

NEED TO HAVE: Proven sales and marketing experience (preferably healthcare, but not essential), ability to analyze data on Salesforce or similar CRM, self-motivated, target-driven, interpersonal skills, confident in Microsoft Office, full UK driving license.

NEED TO DO: Represent Barchester professionally, handle all sales activities, communicate effectively with potential residents and their families, respond to enquiries, generate leads, and maintain contacts database. Barchester values its team and offers career development opportunities.

Person Specification

Qualifications

• Proven sales and marketing experience, preferably in healthcare; confident in Microsoft Office; full UK driving license.

Disclosure and Barring Service Check

This post is subject to a DBS check under the Rehabilitation of Offenders Act (Exceptions Order) 1975.