Customer Relationship Manager

HealthJobs4U Ltd; Bushey; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading care provider as a Customer Relationship Manager, supporting occupancy growth for a prestigious care home. In this role, you will leverage your sales experience to manage enquiries, enhance community networking, and implement marketing strategies. A competitive rewards package awaits in a supportive team environment.

Benefits

Attritive salary

Competitive commission structure

Retail and leisure discounts

Wellbeing support and Best Doctors Service

Opportunity for career development

Qualifications

• Proven sales and marketing experience, preferably in healthcare.
• Ability to analyze data using Salesforce or a similar CRM application.
• Full UK driving license.

Responsibilities

• Managing enquiries to improve conversion rates and achieve occupancy targets.
• Networking within the community to generate enquiries.
• Supporting marketing activities to drive conversion rates.

Skills

Sales and marketing experience

Analytical skills

Interpersonal and professional qualities

Microsoft Office proficiency

Self-motivated and target driven

Job description

Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community.

Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.

REWARDS PACKAGE:
Attritive salary, alongside a competitive commission structure
Access to a range of retail and leisure discounts
Access to a range of wellbeing support and Best Doctors Service
Opportunity to develop within a hugely supportive team

RESPONSIBILITIES:
Managing enquiries to improve the conversion rates and achieve occupancy targets
Excellent communication skills.
Networking within the local community to raise the profile of the home and generate enquiries
Supporting local and wider marketing activities togenerate enquiries,drive conversion rates and increase occupancy
Identifying opportunities to improve sales and marketing performance

NEED TO HAVE:
Have proven sales and marketing experience preferably in healthcare but not essential
Have the ability to analyse data on Salesforce or similar CRM application
Be self-motivated and target driven
Have interpersonal and professional qualities
Confident user of Microsoft Office (Excel/Powerpoint)
Full UK driving licence.

NEED TO DO:
Represent Barchester and our state of the art home in a friendly and professional manner.
Responsible for all sales activity for the home.
Talking to potential new residents over the phone, and providing informative and welcoming tours of the home.
Engage with residents and relatives to understand their experience and requirements.
Respond to sales enquiries.
Actively generate leads and identify local marketing opportunities.
Maintain a contacts database.

Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.