Customer Relationship Management Manager

Yorkshire Dental Suite; Leeds; On-site; GBP 30,000 - 45,000; Full time

Job summary

Yorkshire Dental Suite, a leader in dental care in the UK, seeks a full-time CRM Manager for their Leeds HQ. The ideal candidate will have extensive HubSpot experience and a proven ability to engage customers through strategic CRM initiatives. This role involves developing email campaigns, managing customer workflows, and analyzing performance metrics to enhance customer loyalty. Join a fast-paced environment, driving CRM efforts that shape the patient experience and contribute to ongoing growth.

Benefits

Creative, supportive, and fast-paced working environment

Career growth opportunities

Qualifications

• Experience in a CRM or Email Marketing Manager role, ideally in a B2C or high-growth environment.
• Strong copywriting skills to write engaging emails.
• Experience using HubSpot for automations and dashboards.

Responsibilities

• Own end-to-end CRM strategy using HubSpot, including email marketing and automation.
• Build data-driven workflows guiding customers from first enquiry to retention.
• Report on CRM performance and optimize activities for real results.

Skills

Email Marketing

Copywriting

Data Analysis

CRM Strategy

Project Management

Education

Marketing or communications background

Tools

HubSpot

Job description

Customer Relationship Management Manager

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Yorkshire Dental Suite provided pay range

This range is provided by Yorkshire Dental Suite. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Yorkshire Dental Suite

Are you a CRM pro with a knack for storytelling, automation, and turning clicks into loyal customers? Yorkshire Dental Suite- one of the UK’s most innovative dental brands is looking for a full-time, office-based CRM Manager to join us at our Leeds HQ.

We're growing fast and need a strategic thinker with hands-on HubSpot experience who can lead our CRM efforts, engage our audience, and help turn first-time patients into lifelong brand advocates.

What You’ll Be Doing:

• Own our end-to-end CRM strategy using HubSpot- email marketing, segmentation, automation, and lifecycle journeys.
• Write engaging, on-brand emails that educate, convert, and delight.
• Build smart, data-driven workflows that guide customers from first enquiry to long-term retention.
• Partner with our marketing, sales, and design teams to keep CRM activity aligned with campaigns.
• Report on CRM performance (opens, CTR, conversions, retention) and optimise for real results.
• Manage list hygiene, segmentation, and testing to ensure timely, relevant comms.
• Stay on top of CRM best practices and compliance (GDPR included).
• Add value to campaign ideation and bring the voice of the patient into everything we do.

What You’ll Bring:

• Experience in a CRM or Email Marketing Manager role- ideally in a B2C or high-growth environment.
• HubSpot expertise- confident building automations, segmenting lists, and digging into dashboards.
• Strong copywriting chops- you know how to write copy that gets clicks and builds trust.
• A head for strategy and a love of data- comfortable using metrics to make smart decisions.
• Brilliant organisation and time management- you can juggle multiple projects and keep your cool.
• A collaborative attitude and a passion for customer experience.
• Marketing or communications background

What You’ll Get:

• A leading role in one of our most powerful marketing channels.
• The opportunity to help shape the future of CRM at Yorkshire Dental Suite.
• A creative, supportive, and fast-paced working environment.
• Career growth opportunities- including building out a CRM team.

If you're ready to take ownership of a high-impact channel and bring world-class CRM strategy to one of the UK’s most exciting dental brands, we want to hear from you.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing, Art/Creative, and Information Technology

• Industries

  Retail Luxury Goods and Jewelry, Retail, and Retail Apparel and Fashion

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