Customer Relationship Management Manager

JR United Kingdom; Cambridge; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading company in the dental industry seeks a full-time CRM Manager in Cambridge. The ideal candidate will possess HubSpot expertise, strong copywriting skills, and a strategic mindset. This influential role involves owning the CRM strategy, driving customer engagement through effective communication, and collaborating with various teams to align marketing initiatives. Join a creative and fast-paced environment with opportunities for career growth.

Benefits

Creative, supportive environment

Career growth opportunities

Qualifications

• Experience as a CRM or Email Marketing Manager in a B2C or high-growth environment.
• Strong copywriting skills creating effective emails.
• Ability to manage multiple projects effectively.

Responsibilities

• Owning end-to-end CRM strategy using HubSpot.
• Building data-driven workflows for customer retention.
• Reporting on CRM performance and optimizing for results.

Skills

Copywriting

CRM Strategy

Data-driven Decision-making

Collaboration

Time Management

Education

Marketing or Communications Background

Tools

HubSpot

Job description

Social network you want to login/join with:

Customer Relationship Management Manager, Cambridge

col-narrow-left

Client:

Location:

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

2

Posted:

31.05.2025

Expiry Date:

15.07.2025

col-wide

Job Description:

We're Hiring: CRM Manager

Are you a CRM pro with a knack for storytelling, automation, and turning clicks into loyal customers? Yorkshire Dental Suite, one of the UK’s most innovative dental brands, is looking for a full-time, office-based CRM Manager to join us at our Leeds HQ.

We're growing fast and need a strategic thinker with hands-on HubSpot experience who can lead our CRM efforts, engage our audience, and help turn first-time patients into lifelong brand advocates.

Responsibilities include:

• Owning our end-to-end CRM strategy using HubSpot—email marketing, segmentation, automation, and lifecycle journeys.
• Writing engaging, on-brand emails that educate, convert, and delight.
• Building smart, data-driven workflows guiding customers from first inquiry to long-term retention.
• Partnering with marketing, sales, and design teams to align CRM activities with campaigns.
• Reporting on CRM performance (opens, CTR, conversions, retention) and optimizing for results.
• Managing list hygiene, segmentation, and testing for relevant communications.
• Staying updated on CRM best practices and compliance, including GDPR.
• Adding value to campaign ideation and incorporating the voice of the patient.

Qualifications:

• Experience as a CRM or Email Marketing Manager, ideally in a B2C or high-growth environment.
• HubSpot expertise—building automations, segmenting lists, analyzing dashboards.
• Strong copywriting skills—creating copy that drives clicks and trust.
• Strategic mindset and data-driven decision-making skills.
• Excellent organization and time management to handle multiple projects.
• Collaborative attitude and passion for customer experience.
• Background in marketing or communications.

Benefits:

• A leading role in a powerful marketing channel.
• Opportunity to shape the future of CRM at Yorkshire Dental Suite.
• Creative, supportive, fast-paced environment.
• Career growth opportunities, including building a CRM team.

If you're ready to own a high-impact channel and bring world-class CRM strategy to one of the UK’s most exciting dental brands, we want to hear from you.