Customer Relationship Assistant

Principle Care Homes; Chelmsford; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in the care sector is seeking a compassionate Customer Relationship Assistant to enhance the experience of residents and their families. This role involves facilitating smooth transitions for new residents, ensuring their comfort and satisfaction through organized support and effective communication. By working closely with the Customer Relationship Manager and the care team, you will contribute to a warm, welcoming environment that prioritizes empathy and professionalism. If you are passionate about making a difference in people's lives and possess excellent interpersonal skills, this opportunity is perfect for you.

Qualifications

• Compassionate individual with strong people skills.
• Organized and approachable, ensuring smooth resident interactions.

Responsibilities

• Assist in ensuring resident and family interactions are handled with care.
• Support new residents during the move-in process and manage related admin tasks.

Skills

People Skills

Organizational Skills

Empathy

Job description

We are looking for a compassionate and friendly Customer Relationship Assistant to join our team at Broomfield Village Care Home.

In this supportive role, you will assist in ensuring all resident and family interactions are handled with care, empathy, and professionalism. You will play a key part in helping new residents feel welcome by supporting a smooth and well-organised move-in process, including handling associated administrative tasks efficiently and accurately.

Working closely with the Customer Relationship Manager and wider care team, you will help maintain positive relationships, support clear communication, and contribute to a warm, person-centred environment.

If you are passionate about helping others, have great people skills, and take pride in being organised and approachable, we would love to hear from you!

Please find attached below a full job description for the Customer Relationship Assistant Role.

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• Job Reference principlecarehomes/TP/105/105
• Contract Type Permanent
• Closing Date 30 June, 2025
• Job Category Management
• Business Unit Broomfield Village Care Home