Customer Relations Manager

Care UK Community Partnerships Limited; Windsor; On-site; GBP 30,000 - 50,000; Full time

Job summary

An exciting opportunity awaits as a Customer Relations Manager at a leading care home. Join a dynamic and growing organization dedicated to outstanding care, where you'll leverage your sales expertise to promote community relationships and ensure exceptional service. Collaborate with a supportive team, achieve meaningful targets, and make a positive impact on residents' lives. This is your chance to thrive in a rewarding environment that values caring, passion, and teamwork. If you're ready to elevate your career, we want to hear from you!

Benefits

Competitive salary

Commission structure

Comprehensive benefits package

Supportive team environment

Qualifications

• Experienced sales and business development professional.
• Ability to manage multiple priorities effectively.

Responsibilities

• Achieve targets for resident occupancy and average weekly fee.
• Promote the care home through events and PR.
• Monitor competitor landscape and identify market opportunities.

Skills

Consultative sales approach

Customer service orientation

Self-motivated

Organizational skills

Collaboration skills

Job description

Care Home Based

Full time

We have an exciting new role for a Customer Relations Manager based at Sandfields care home in Cheltenham. As an experienced sales and business development professional who thrives on meeting & exceeding revenue targets, you will promote Sandfields through community relationships, events, and PR, ensuring a high level of customer service for each enquiry.

Key Responsibilities:

● Achieve targets for resident occupancy and average weekly fee.
● Promote the care home and drive enquiries through events, sponsorships, and PR.
● Communicate accurate information to prospective clients about our facilities, services, and prices.
● Monitor competitor landscape and identify market opportunities.
● Collaborate with the Home Manager and Head of Departments.
● Complete all required reports accurately and on time.
● Available for evening and weekend meetings and events as required.

What We're Looking For:

● Consultative sales approach
● Self-motivated, flexible, and enthusiastic.
● Collaborative, sharing ideas and information.
● Highly organised, managing multiple priorities.
● Customer service oriented.

Why Join Care UK?

● Dynamic, growing organisation dedicated to outstanding care.
● Supportive, inclusive team environment.
● Competitive salary and commission structure alongside a comprehensive benefits package.
● Make a meaningful impact on residents’ lives.

We are committed to recruiting diverse, talented people who share our passion for helping others. If you're ready for the next step in your career, we want to hear from you!

About Us:

Care UK is an award-winning private care company with over 165 care homes across the UK. We are committed to exceptional care for our residents, with our values of Caring, Passionate, and Teamwork at the core of all we do. Join us and help shape the future of care.