Customer Relations Manager

Tiger Recruitment; Greater London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An exciting opportunity awaits as a Customer Relations Manager at a high-end casino in Mayfair. This dynamic role focuses on providing exceptional support to VIP clients, ensuring their visits to London are seamless and enjoyable. The ideal candidate will be fluent in Arabic or Hindi, possess outstanding interpersonal skills, and have a passion for delivering first-class customer service. This position offers a rewarding environment with ample opportunities for professional growth and development. Join a B Corp Certified company committed to making a positive impact while thriving in a fast-paced, engaging atmosphere.

Benefits

Competitive salary and benefits package

Opportunities for professional growth and development

Qualifications

• Experience in a high-end business environment, preferably in a casino.
• Fluency in Arabic or Hindi in addition to English is essential.

Responsibilities

• Deliver exceptional service to VIP clients and enhance their experience.
• Collaborate with departments to monitor financial performance and satisfaction.

Skills

Fluent in Arabic

Fluent in Hindi

Exceptional interpersonal skills

Customer-centric mindset

Experience with UHNW/HNW individuals

Job description

A fabulous opportunity has arisen for a personable and engaging Customer Relations Manager to join a high-end casino in the heart of Mayfair. This role revolves around providing outstanding support to VIP and high-profile clients, ensuring their visits to London are seamless. The successful candidate will be fluent in either Arabic or Hindi, with exceptional interpersonal skills and a passion for delivering first-class customer service. This dynamic and multi-faceted role requires a minimum commitment of 40 hours per week, offering a rewarding and fast-paced environment where no two days are the same!

Who you are:

• Possess experience in a high-end business environment, with previous casino experience being a plus
• You must have the ability to speak and write fluently in either Arabic or Hindi in addition to English
• Previous experience working with UHNW/ HNW individuals is essential
• Prior line management experience is beneficial but not required
• Demonstrate a customer-centric and hospitable mindset
• A flexible attitude to working hours, with the ability to travel as required

What you will do:

• Deliver exceptional service to both new and existing customers
• Collaborate with all departments to enhance the customer experience
• Monitor financial performance and customer satisfaction
• Reactivate lapsed customers and engage high-value clients
• Organise and analyse customer-focused events
• Provide leadership and support to the Customer Relations Hosts
• Conduct regular reporting and analysis of performance and activities

Benefits:

• Competitive salary and benefits package
• Opportunities for professional growth and development

TSCRM89326

Tiger is B Corp Certified. We are part of a global movement of businesses committed to improving social and environmental conditions around the world.