Customer Relations Manager

COREcruitment Ltd; Bedford; On-site; GBP 30,000 - 45,000; Full time

Job summary

COREcruitment Ltd is seeking a Customer Relations Manager for a growing commercial cleaning business. This mid-senior level role is crucial in managing client relationships and ensuring service quality across contracts. Candidates should have strong customer service experience and excellent communication skills.

Qualifications

• Experience in customer service or client management within commercial cleaning or a related industry.
• Excellent communication skills, both written and verbal.
• Strong ability to interpret cleaning schedules and service reports.

Responsibilities

• Liaise between operations staff and management to ensure service standards are met.
• Communicate client feedback and service requirements clearly and effectively.
• Provide regular reporting to the Director on client satisfaction and service performance.

Skills

Customer service

Communication

Client management

Service quality management

Job description

This range is provided by COREcruitment Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from COREcruitment Ltd

Recruiting the best talent in Facilities Management

My client is seeking a motivated and professional Customer Relations Manager to join their ever expanding commercial cleaning business. This role is critical in connecting their back-of-house operations where you’ll be the key point of contact ensuring that service quality, client needs, and operational execution align seamlessly across all cleaning contracts.

Requirements:

• Experience in customer service or client management within commercial cleaning or a related industry
• Excellent communication skills, both written and verbal
• Strong ability to interpret cleaning schedules, audits, and service reports
• Proven track record in managing service expectations and resolving client concerns

Responsibilities:

• Liaise between operations staff and management to ensure service standards are met
• Communicate client feedback and service requirements to the operations team clearly and effectively
• Provide regular reporting to the Director on client satisfaction, service performance, and contract updates
• Assist in resolving service issues quickly to maintain strong client relationship

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Hospitality

Referrals increase your chances of interviewing at COREcruitment Ltd by 2x

Get notified about new Relationship Manager jobs in Bedford, England, United Kingdom.

Bedford, England, United Kingdom 1 week ago

Bedford, England, United Kingdom 1 week ago

Bedford, England, United Kingdom 2 days ago

Bedford, England, United Kingdom 1 month ago

Bedford, England, United Kingdom 3 weeks ago

Key Account Manager - Strategic Enterprise Solutions

Bedford, England, United Kingdom 1 day ago

Commercial & Technical Solutions Manager

Bedford, England, United Kingdom 1 week ago

Bedford, England, United Kingdom 2 weeks ago

Cranfield, England, United Kingdom 4 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.