Sales Consultant

CALA Homes; Aberdeen City; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

CALA Homes in Aberdeen is seeking a Sales Consultant to drive regional sales performance and support targets. You will manage a personal sales pipeline, build strong customer relationships, and demonstrate product knowledge across house types, specifications, options and incentives.

Reporting to the Sales Manager, you will negotiate within parameters, maintain CRM records, work with solicitors and estate agents, and deliver exceptional customer service to achieve high satisfaction and

Qualifications

• Experience in branded, target-driven sales environment
• End-to-end sales process understanding
• CRM proficiency, especially Salesforce
• Strong negotiation and communication skills
• Knowledge of mortgage products and affordability
• Familiarity with GDPR and AML compliance

Responsibilities

• Achieve sales targets in line with quarterly development and regional objectives
• Manage a personal sales pipeline, identifying opportunities and risks
• Act as the main point of contact for customers throughout the home-buying journey
• Present house types, specifications, options and incentives clearly and accurately
• Negotiate prices and incentives within agreed parameters
• Maintain accurate and timely CRM records from initial enquiry through to completion
• Progress sales through exchange and completion, liaising with solicitors, IFAs, estate agents and surveyors
• Deliver high standard of customer service and contribute to strong customer feedback scores
• Promote the Cala brand across sites and regional strategy
• Understand and manage Part Exchange and government incentives

Skills

Sales experience

CRM systems

Negotiation

Communication

End-to-end sales process

Customer service

Mortgage knowledge

Regulatory compliance

Microsoft Office

Team collaboration

Tools

Salesforce

Job description

Reporting to the Sales Manager, the Sales Consultant will play a key part in delivering regional sales performance and supporting the Company in achieving its overall profit and growth targets. This is a customer‑facing, target‑driven role requiring a proactive and commercially aware sales professional who is confident working independently while building strong relationships with customers and internal stakeholders. The key responsibilities of the role include (but are not limited to):

• Achieve sales targets in line with quarterly development and regional objectives
• Manage a personal sales pipeline, identifying opportunities and risks and escalating as required
• Act as the main point of contact for customers throughout the home‑buying journey
• Present house types, specifications, options and incentives clearly and accurately
• Negotiate prices and incentives within agreed parameters
• Maintain accurate and timely CRM records from initial enquiry through to completion
• Progress sales through exchange and completion, liaising with solicitors, IFAs, estate agents and surveyors
• Deliver a consistently high standard of customer service and achieve strong customer feedback scores
• Promote the Cala brand, including site, regional and group strategy
• Understand and manage Part Exchange and relevant Government or internal incentives
• Interpret plans and technical drawings and deliver effective home demonstrations
• Build strong working relationships with site teams and support smooth customer handovers
• Work closely with Marketing to understand campaigns, trends and target markets
• Complete required sales, site and market reports accurately and compliantly
• Support the training and development of new sales team members
• Maintain show homes, sales areas and stock plots to Cala presentation standards

The role offers a competitive commission and bonus structure along with one weekend off every 4 weeks. Access to a car and full UK driving licence is required.

About You

You will be a confident, customer‑focused sales professional with a strong understanding of the new homes buying journey. You will balance commercial awareness with exceptional customer care, ensuring compliance, professionalism and a positive brand experience at every stage.

Knowledge, Skills & Experience

• Experience in a branded, target‑driven sales environment (new homes, retail, hospitality or similar)
• Strong understanding of the end‑to‑end sales process
• Confident use of CRM systems and Microsoft Office
• Knowledge of relevant legislation and compliance requirements (e.g. Consumer Code, GDPR, AML)
• Excellent negotiation, influencing and communication skills
• Highly organised, with strong attention to detail and ability to work under pressure
• Ability to work independently and collaboratively
• Proven track record of achieving sales targets and high customer satisfaction
• Knowledge of mortgage products and affordability
• Experience of using Salesforce

We reserve the right to close this vacancy early if we receive sufficient applications.

We recognise that a diverse team makes us a stronger and more successful company. We value different ideas and perspectives as it helps improve our decision‑making, products and services. And we’re striving to create an inclusive work environment, in which everyone can feel comfortable as themselves, uniquely contribute and do their best work. If we need to adjust anything in our recruitment process to support you, please contact [e-mail]

About Us

The Cala Group is a major UK housebuilder and leading provider of desirable new homes across Scotland, the South of England & Midlands. Driven by a mission to create vibrant and sustainable new communities, our homes are characterised by exceptional design and sector‑leading build quality, and we have a passion for providing our customers with a great home buying experience. This is an exciting time to be at Cala. Our approach to sustainability and technology is undergoing a dramatic transformation, and we’re aiming to create an industry‑leading experience for both our staff and customers. At Cala, you can expect to be part of an environment which allows you to do meaningful work, while offering opportunities for personal growth. Our goal is to be the favoured employer in our industry and beyond. We encourage applications from those who want to be part of a culture where they can thrive, feel a sense of belonging and be comfortable being themselves at work.