Customer Relations Co-worker

IKEA Gruppe; Antrim; On-site; Confidential; Part time

Benefits offered by this job

IKEA discount

Life insurance

Extra paid leave

Free meals

Job summary

IKEA Belfast is hiring Customer Relations Co-Workers to welcome customers, resolve queries with confidence, and deliver solutions that leave a lasting positive impression at the checkouts and returns desk.

You’ll assist with product assembly and spare parts, greet customers at the entrance, and support a friendly, efficient store environment. A customer-first mindset and teamwork are essential.

Qualifications

• Customer-focused individuals with ability to handle multiple tasks.
• Willingness to work with technology and be computer literate.
• Calm, patient demeanor when handling complaints.
• Team player with initiative and reliability.

Responsibilities

• Assist at checkouts and returns desk to serve customers.
• Resolve customer queries and process exchanges and returns.
• Support product assembly questions and spare parts requests.
• Greet customers and maintain a welcoming entrance area.

Skills

Customer service

Teamwork

Problem solving

Communication

Adaptability

Tech savvy

Tools

POS system

CRM software

Job description

IKEA Belfast are excited to welcome new Customer Relations Co-Workers to our fantastic team!

Every customer has a story, and every interaction is an opportunity to make a difference. Join IKEA Customer Relations, where you'll be the friendly face that welcomes customers, resolves queries with confidence, and delivers solutions that leave a lasting positive impression. From supporting returns to helping customers with product assembly and spare parts, no two days are the same.

WHAT WE OFFER

• The Start Date of employment will be: 3rd of October 2026
• Competitive hourly rate of £13.45 per hour.
• 12-30 hour contracts, working 3 out of 4 weekends.
• We can discuss flexibility to match your life and our business needs during the interview.

WORKING WITH US HAS ITS REWARDS

Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% IKEA discount & discount portal helping you save £100's on high-street retailers.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
• Given Day - Additional days' paid leave to take at any point during the year, when it's important for you
• Free healthy meal option, salad bar, fruit, and hot/cold drinks

...as well so much more!

WHAT YOU'LL NEED TO HAVE

• You prefer to take initiative, are adept at juggling several responsibilities at once, and value teamwork while also being able to complete assignments without direct supervision.
• You have a customer first mindset, where you make the customer feel valued and supported in everything you do.
• You are computer literate and willing to work with technology.
• The confidence to maintain composure and patience when dealing with a variety of customers and complex complaints.

WHAT YOU'LL BE DOING DAY TO DAY

• Working on our checkouts and returns desk to support our customers in a timely manner & greeting customers at the main entrance.
• You will use your knowledge, resilience and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised.
• You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately.
• Supporting customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts.

WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

Come see the wonderful workday where we create a better everyday life for the many.

RECRUITMENT PROCESS INFORMATION

We are an equal opportunities employer.