Customer Relations Co-worker

Inter IKEA Systems B.V.; Belfast City District; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

IKEA discount 15%

Life assurance

Pension contributions

Interest-free loans

Paid leave

Free meals & drinks

Job summary

IKEA Belfast is hiring Customer Relations Co-Workers to welcome and assist customers at our busy Belfast store.

You will work on checkouts and returns, greet customers, resolve issues, and support product-related queries in a friendly, efficient manner.

Qualifications

• Customer-focused with initiative and ability to juggle multiple tasks.
• Strong teamwork and patience handling diverse customers.
• Computer literate and comfortable with technology.

Responsibilities

• Assist customers at checkouts and returns desk.
• Greet customers at main entrance and support service desk.
• Resolve complaints promptly and accurately.
• Assist with product assembly issues and exchanges of spare parts.

Job description

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you."

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.

IKEA Belfast are excited to welcome new Customer Relations Co-Workers to our fantastic team!

WHAT WE OFFER

• The Start Date of employment will be: 3rd of October 2026
• Competitive hourly rate of £13.45 per hour.
• 12-30 hour contracts, working 3 out of 4 weekends.
• We can discuss flexibility to match your life and our business needs during the interview.

WORKING WITH US HAS ITS REWARDS

• 15% IKEA discount & discount portal helping you save £100's on high-street retailers.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
• Given Day - Additional days' paid leave to take at any point during the year, when it's important for you
• Free healthy meal option, salad bar, fruit, and hot/cold drinks

WHAT YOU'LL NEED TO HAVE

• You prefer to take initiative, are adept at juggling several responsibilities at once, and value teamwork while also being able to complete assignments without direct supervision.
• You have a customer first mindset, where you make the customer feel valued and supported in everything you do.
• You are computer literate and willing to work with technology.
• The confidence to maintain composure and patience when dealing with a variety of customers and complex complaints.

WHAT YOU'LL BE DOING DAY TO DAY

• Working on our checkouts and returns desk to support our customers in a timely manner & greeting customers at the main entrance.
• You will use your knowledge, resilience and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised.
• You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately.
• Supporting customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts.

WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

Come see the wonderful workday where we create a better everyday life for the many.

RECRUITMENT PROCESS INFORMATION

We are an equal opportunities employer.

Let us know if you require any adjustments to be made during the interview process as soon as possible.

We understand not everyone will be successful, but we promise to keep you informed either way.