Customer Propositions Lead — Growth & Delivery (12m FTC)

Lloyds Banking Group; City of Edinburgh; Hybrid; GBP 61,000 - 68,000; Full time

Benefits offered by this job

Pension up to 15%

Annual bonus

Share schemes

Discounted shopping

30 days holiday

Job summary

Lloyds Banking Group is seeking a Customer Propositions Manager (12-month FTC) in the UK. The role focuses on shaping proposition strategy, using customer insights and financial data to prioritize opportunities, build business cases and deliver customer value while balancing risks and delivery constraints.

Working across product, digital, marketing, and risk, you will translate priorities into delivery plans, measure results and adjust propositions to drive growth and commercial returns.

Qualifications

• Experience developing and delivering customer propositions with measurable results.
• Ability to assess options, build business cases and make recommendations.
• Experience analysing customer and commercial information to drive decisions.
• Track record delivering measurable improvements while managing priorities.

Responsibilities

• Explore unmet customer needs to inform future priorities.
• Define proposition concepts, benefits, costs and trade-offs for investment.
• Set milestones and dependencies with delivery teams and address barriers.
• Organise testing and gather feedback before and after launch.
• Provide senior stakeholders with concise progress updates on risks and decisions.
• Embed accessibility, inclusion, and risk controls throughout the work.

Skills

Proposition experience

Commercial thinking

Confidence with data

Delivery experience

Collaboration

Clear communication

Customer focus

Result orientation

Job description

Lloyds Banking Group is seeking a Customer Propositions Manager (12-month FTC) in the UK. The role focuses on shaping proposition strategy, using customer insights and financial data to prioritize opportunities, build business cases and deliver customer value while balancing risks and delivery constraints.

Working across product, digital, marketing, and risk, you will translate priorities into delivery plans, measure results and adjust propositions to drive growth and commercial returns.