Customer Propositions Lead (12‑Month FTC)

Lloyds Banking Group; Calverley; Hybrid; GBP 61,000 - 68,000; Full time

Benefits offered by this job

Pension up to 15%

Annual bonus

Share schemes

Lifestyle benefits

30 days holiday

Wellbeing & parental leave

Job summary

Lloyds Banking Group is seeking a Customer Propositions Manager (12-month FTC) across the UK. You will shape proposition strategy, identify opportunities and work hands-on with teams to deliver customer and commercial results.

Using customer insight, market evidence and financial data, you’ll decide where to focus, build business cases and develop propositions that meet customer needs and create business value.

Qualifications

• Proposition experience developing and delivering customer propositions or improving customer experiences, with evidence of results.
• Commercial thinking to understand drivers of performance and assess options.
• Confidence with data: analysing customer and commercial information to inform decisions.
• A results-focused mindset with proven measurable improvements.
• Delivery experience managing competing priorities and keeping work progressing.
• Strong collaboration across teams to achieve a shared goal.
• Clear communication to explain options and support decision-making.
• Customer focus balancing outcomes with governance, risk and controls.

Responsibilities

• Explore unmet customer needs and changes in behaviour to inform priorities.
• Set out proposition concepts, benefits, costs and trade-offs to support investment decisions.
• Agree milestones and dependencies with delivery teams, address barriers and escalate decisions as needed.
• Organise testing and gather customer feedback before and after launch.
• Provide senior stakeholders with concise updates on progress, risks and decisions.
• Embed accessibility, inclusion and appropriate risk controls throughout the work.

Skills

Proposition experience

Commercial thinking

Confidence with data

Results orientation

Delivery experience

Collaboration

Clear communication

Customer focus

Job description

Lloyds Banking Group is seeking a Customer Propositions Manager (12-month FTC) across the UK. You will shape proposition strategy, identify opportunities and work hands-on with teams to deliver customer and commercial results.

Using customer insight, market evidence and financial data, you’ll decide where to focus, build business cases and develop propositions that meet customer needs and create business value.