Customer Propositions Lead – Growth & Innovation

Halfords Careers; Redditch; Ibrido; GBP 55.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

25 days annual leave

Pension

Life assurance

Employee discounts

Hybrid working

Descrizione del lavoro

Halfords Careers is recruiting a Customer Propositions Manager (12 month FTC) in Redditch, Worcestershire, hybrid working three days on site. The role focuses on designing and delivering customer propositions for Garage & Mobile Services, driving growth across B2C and Fleet segments.

You will translate strategy into scalable solutions, engage stakeholders, and coordinate end-to-end delivery with cross-functional teams.

Competenze

• Collaborative approach and the ability to influence colleagues at all levels.
• Able to simplify complex concepts and tailor communications for different audiences.
• Experience creating clear, visually engaging presentations and business materials for executive audiences.
• Proactive, solutions-focused with initiative to overcome challenges.

Mansioni

• Develop a deep understanding of our customer base to inform proposition development.
• Identify strategic opportunities and translate challenges into end-to-end delivery plans.
• Design customer propositions, defining customer experience and delivery processes.
• Lead cross-functional teams to design, test, pilot and launch propositions.
• Build robust business cases and investment papers for funding and approvals.
• Communicate proposition strategies across the business and secure stakeholder buy-in.
• Oversee pilots and refine solutions before rollout with operational teams.
• Support go-to-market planning with Marketing for compelling messaging.
• Champion innovation to enhance customer experiences and drive value.

Conoscenze

Stakeholder engagement

Analytical thinking

Presentation skills

Team collaboration

Strumenti

PowerPoint

Word

Excel

Descrizione del lavoro

Halfords Careers is recruiting a Customer Propositions Manager (12 month FTC) in Redditch, Worcestershire, hybrid working three days on site. The role focuses on designing and delivering customer propositions for Garage & Mobile Services, driving growth across B2C and Fleet segments.

You will translate strategy into scalable solutions, engage stakeholders, and coordinate end-to-end delivery with cross-functional teams.