Customer & Project Coordinator

ZipRecruiter; South Kesteven; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer & Project Coordinator to join their dynamic team. This role involves being the first point of contact for customers, managing orders, and ensuring exceptional service throughout the order lifecycle. You will liaise with suppliers and internal teams to provide accurate information and support customers with their inquiries. Ideal candidates will have experience in administration within a technical manufacturing or engineering environment, showcasing strong communication and organizational skills. Join a company that values customer satisfaction and teamwork.

Qualifications

• Experience in administration roles like Sales Administration or Customer Service Coordinator.
• Strong communication skills and ability to provide excellent customer service.

Responsibilities

• Handle customer enquiries via phone and email regarding orders and products.
• Coordinate with suppliers and internal teams to ensure timely order completion.

Skills

Customer Service

Project Coordination

Sales Administration

Technical Communication

Planning and Prioritizing

Attention to Detail

Tools

MS Office

CRM/ERP Systems

Job description

Job Description

Escape Recruitment Services is working with a successful and steadily growing manufacturing company in the Scottish Borders to recruit a Customer & Project Coordinator for their team.

Based in the Customer Service team, you will be the first point of contact for customers in relation to placing new orders and also enquiries regarding previous products bought.

Responsibilities include:

• Deal with incoming customer enquiries by telephone and email
• Provide information on product availability, specification and pricing
• Liaise with approved suppliers to obtain quotes on parts
• Arrange maintenance services and repairs for products, this will include gathering all technical data required from customer for the Engineering team
• Communicate with internal teams including Engineering and Manufacturing to obtain required technical information
• Provide customers with quotations and follow up on previous quotes
• Arranging for product samples to be sent to customers
• Point of contact for customer throughout the lifecycle of the order, dealing with any query or issue that may arise
• Monitor and track orders to ensure that they are completed on time, on budget and right through to completion

Experience & Background Required:

• Previous experience of working in a similar administration role, this would include Sales Administration, Project Coordination, Customer Service Coordinator etc.
• Experience of working in a technical manufacturing, engineering or supply chain environment
• Ability to provide first class customer service at all times
• Exceptional planning, prioritising and attention to detail skills
• Strong communication skills, both written and verbal
• Confident dealing with a variety of internal and external customers and suppliers
• IT skills should include MS Office (Word and Excel) and CRM/ERP systems