Customer Programme Manager

Jackie Kerr Recruitment Ltd; Cotswold District; On-site; GBP 50,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Programme Manager to lead customer interactions and manage operational aspects of customer accounts. This role involves building strong relationships to enhance satisfaction, ensuring commitments on delivery and quality are met, and driving continuous improvement initiatives. The ideal candidate will possess over five years of project management experience in manufacturing, excellent communication skills, and a degree in a related field. Join a forward-thinking company that values innovation and offers a comprehensive benefits package, including enhanced pension contributions and a healthcare cashback plan.

Benefits

Enhanced pension contributions

Healthcare cashback plan

Site incentive plan

Financial wellbeing benefit

Discounted shopping vouchers

Discounted RAC membership

195 hours annual leave plus bank holidays

Qualifications

• 5+ years of direct Project Management experience in manufacturing.
• Degree or equivalent work experience in related fields.

Responsibilities

• Serve as the primary contact for operational and commercial matters.
• Manage customer issues and drive account profitability effectively.

Skills

Project Management

Customer Relationship Management

Communication Skills

Financial Forecasting

Problem Solving

Education

Degree in related field

Tools

CRM Software

ERP Systems

Job description

Customer Programme Manager

Lechlade

£50,000 - £60,000 Per Annum

Our client are global leaders in their field! They are recruiting for a Programme Manager who will be the primary interface with the customer and is responsible for managing all operational aspects and related financial aspects of the assigned customer accounts.

Customer Programme Manager Roles and Responsibilities:

• Serve as the primary point of contact for all operational and commercial matters related to assigned customer accounts
• Build and maintain strong relationships to enhance customer satisfaction and retention
• Lead customer interactions, including regular meetings, business reviews and strategic discussions
• Ensure all customer commitments on delivery, quality and service are met or exceeded
• Proactively identify opportunities to expand business within existing accounts
• Manage and resolve customer issues, conflicts and escalations promptly and effectively
• Drive account profitability by managing pricing, costs and margins effectively
• Ensure accurate and timely financial forecasting, including revenue, order intake and backlog
• Oversee contract execution to minimize risk and ensure compliance with company policies
• Secure timely payment collection and manage pricing deviations efficiently
• Work with internal teams to ensure that tooling, non-recurring costs and labour services are delivered profitably
• Collaborate with Operations teams to ensure seamless execution of customer orders
• Maintain accurate data within ERP and CRM systems to reflect customer requirements and commitments
• Ensure strong working capital performance, including inventory management and accounts receivable collection
• Drive continuous improvement initiatives to enhance service levels and operational efficiency
• Monitor industry trends and customer needs to anticipate risks and opportunities
• Utilise standards tools and processes and regularly report to the leadership team on customer, account status, opportunities, problems and outlook

The Ideal Customer Programme Manager:

• Degree or equivalent work experience in directly related fields, with a thorough knowledge of the customer and their market
• Five plus years direct Project Management experience within manufacturing
• Experience with the following: Agile and/or Prince2 methodology (desirable)
• Excellent communication both written and verbal, with the ability to read and analyse periodicals, business reports, correspondence and procedure manuals
• IT Literate and experience with business system software (CRM, ERP)
• Be willing to work at other sites and occasionally travel internationally

Benefits:

• Enhanced pension contributions
• Healthcare cashback plan
• Site incentive plan
• Financial wellbeing benefit
• Discounted online and high street shopping and lifestyle vouchers
• Discounted RAC membership
• 195 hours annual leave plus bank holidays