Customer Program Manager, Enterprise - Fixed-Term Contract (FTC)

Botify; Greater London; Hybrid; GBP 70,000 - 76,000; Full time

Benefits offered by this job

Unlimited annual leave

Flexible working policies

Pension with Penfold

Private health insurance

Job summary

Botify seeks a Customer Program Manager to facilitate collaboration with strategic clients on multi-threaded implementations of the Botify platform. You will act as the linchpin between key stakeholders, guiding both client relationships and internal teams.

The role is a Fixed-Term Contract (FTC) for 4 to 6 months, starting end of 2026, with responsibilities spanning strategic portfolio management, KPI definition, and complex technical discussions.

Qualifications

• 4+ years of experience in client-facing roles with focus on Program/Project Management, Technical Customer Success, or Implementation Management in B2B SaaS.
• Fluent in French and English (written and spoken), with daily client interaction in both languages.
• Experience leading enterprise software implementations and facilitating complex technical discussions.
• Interest in SEO; prior industry experience is a plus.
• Proven ability to drive growth through strategic client engagement and adoption plans.

Responsibilities

• Maintain a portfolio of strategic customers and drive long-term relationships.
• Identify KPIs and develop Success and Engagement plans to accelerate adoption.
• Oversee and project manage implementations for new and existing clients.
• Monitor client health and adoption to expand engagements.
• Coordinate technical discussions with Botify support or engineering.
• Deliver content for client-facing sessions and executive reviews.
• Partner with Account Managers to identify growth strategies.
• Improve internal processes to enhance service delivery.

Skills

Creative problem solver

Autonomous and independent

Work under pressure

Strong technical acumen

Job description

Botify’s leading agentic AI search technology and seasoned experts ensure every brand has the power to be found, both in traditional and AI search. With one powerful platform, brands achieve visibility, relevance, and greater control across Google, Bing, ChatGPT, Perplexity, and more.

Botify’s technology powers agentic workflows, AI-driven recommendations, and automated cross-platform indexation and deployment. Brands maximize visibility wherever consumers, bots, and AI agents search, protecting and capturing revenue across all search platforms.

Trusted by 500+ leading brands including Macy’s, Levi’s, Farfetch, the New York Times, and Marks & Spencer, Botify drives digital discovery, sustained profitability, productivity, and brand authority in an AI-first world.

Role Overview

As a member of Botify’s Global Services Organization, the Customer Program Manager plays a crucial role in facilitating collaboration between Botify and its most strategic clients. They are instrumental in ensuring the seamless execution of multi-threaded implementation and service programs on the Botify platform. Customer Program Managers act as the linchpin connecting key stakeholders and initiatives, providing both structure and direction within client relationships and internally.

Fixed-Term Contract (FTC)

Duration: 4 to 6 months, starting end of 2026

Your responsibilities:

• Maintain a portfolio of strategic customers, partnering closely with Botify Account Team members to drive strategy and cultivate long-term relationships with key client stakeholders.
• Identify key performance indicators (KPIs) and develop Success and Engagement plans to accelerate adoption and guide clients towards desired outcomes.
• Oversee and project manage product implementations for both new strategic customers and existing clients, expanding their Botify product scope.
• Regularly monitor and provide updates on client health and adoption to expand engagements and identify opportunities for maximizing value from Botify.
• Monitor platform functionality and integrations for customers, coordinating technical work with Botify's support team and global services resources when necessary.
• Coordinate and lead complex technical discussions in collaboration with Botify support or engineering team resources.
• Develop and deliver content for client-facing sessions and executive business reviews (both remote and on-site) in partnership with Account Managers and SEO Success Managers.
• Partner with Account Managers to identify and execute growth strategies.
• Assist in building and implementing internal processes to enhance efficiency in service delivery.

Who we're looking for:

Your qualities:

• Creative Problem Solver
• Autonomous and Independent
• Works well under pressure and in ambiguous situations
• Strong technical acumen

Experience:

• 4+ years of experience in client-facing roles with a focus on Program Management, Project Management, Technical Customer Success, Implementation Management, or similar roles, preferably in a B2B SaaS environment.
• Fluent in French and English (written and spoken), with daily client interaction in both languages (~60% French, ~40% English)
• Significant customer-facing experience leading enterprise customers through business or technology transformations, with large account/project management experience.
• Experience working with complex enterprise software solutions.
• Proven ability to facilitate and contribute to complex technical discussions.
• Interest in SEO; previous experience in the industry is a plus.

Salary

£70,000 - £76,000 base salary + 15% bonus

What's in it for you:

• Unlimited paid annual leave and flexible working policies
• Workplace pension scheme with Penfold
• Employee referral program
• Private health insurance with Vitality (including medical, dental, mental health, and more)
• Wide range of benefits (ClassPass, Cyclescheme, train ticket loan & more)
• Regular Lunch & Learns, team socials and off-site events
• Travel stipend to work from our offices in Paris, London, New York and Singapore
• Opportunities for personal and professional development (career coaching with Bravely, social responsibility initiatives).

Botify is proud to be an equal-opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Industry research shows that women and those in traditionally underrepresented groups generally don't apply to jobs unless they check all the boxes for the role. If you feel strongly that you have what it takes for this role but don't check 100% of the boxes - that's okay - we encourage you to apply anyway and highlight what you can bring to the table!