Customer Planning Technician

Scottish Water; Scotland; Hybrid; GBP 34.000 - 40.000; Vollzeit

Benefits dieser Stelle

38 days holiday

Hybrid working

Pension

Life assurance

Company bonus

Zusammenfassung

Scottish Water is recruiting a Customer Planning Technician on a 12-month fixed term/secondment to join our Waste Services Transport Scheduling Team. You’ll plan tanker services, coordinate resources and deliver an excellent customer experience while supporting key operational objectives.

In this fast-paced role you’ll schedule workloads across our tanker fleet, work with customers and internal teams, maintain data accuracy and use our digital systems to drive efficient operations.

Qualifikationen

• Organised, customer-focused and thrives in a fast-paced environment.
• Confident planning and prioritising workload with flexibility.
• Excellent communication and customer service skills.
• Positive, collaborative team player who is keen to learn.
• Strong data handling and Excel skills with digital systems.

Aufgaben

• Plan and schedule workloads across our tanker fleet.
• Understand customer requirements and manage expectations.
• Coordinate activities with operational teams and contractors.
• Maintain accurate data and generate performance reports.

Kenntnisse

Organised

Customer‑focused

Planning

Communication

Team player

Data handling

Excel

Digital systems

Proactive

Tools

Excel

Jobbeschreibung

About the Role

Together we are Trusted to Serve Scotland. We're looking for a Customer Planning Technician to join our Waste Services Transport Scheduling Team on a 12 month fixed term/secondment. In this role, you'll help deliver an efficient and reliable tanker service, working closely with operational teams and customers to provide an excellent customer experience and support the delivery of key operational objectives.

This is an exciting opportunity to join our innovative Bioresource Team, where you'll play a key role in planning tanker services, coordinating resources and delivering an excellent customer experience. Working closely with colleagues across the business, you'll help ensure our transport operations run safely, efficiently and effectively while supporting the delivery of vital waste services for communities across Scotland.

What You'll Do

As a Customer Planning Technician, you'll be responsible for scheduling tanker services across a designated geographic area, ensuring work is planned efficiently and customer requirements are met. You'll work closely with operational teams who rely on transport logistics to achieve their objectives, helping to deliver a reliable and responsive service. Customer service will be at the heart of everything you do. You'll support both domestic and commercial customers, including those requiring septic tank services, providing clear communication and ensuring a positive experience throughout their journey with us. You'll also be responsible for maintaining accurate data and managing the systems that support our transport scheduling activities. Using your attention to detail and organisational skills, you'll help ensure information is up to date, workloads are effectively planned and services are delivered efficiently. This is a fast‑paced role where no two days are the same, offering the opportunity to work with a wide range of colleagues and customers while making a meaningful contribution to the success of our front‑line operations.

• Plan and schedule workloads across our tanker fleet, helping to make sure resources are used effectively and customer needs are met.
• Work closely with customers, taking the time to understand their requirements, managing expectations and providing excellent service throughout their journey.
• Build strong relationships with operational teams across the business, understanding demand requirements and coordinating activities to support an efficient and effective service.
• Coordinate contractor activities, maintain accurate records and data, and use a range of digital systems to support daily operations and performance reporting.

What You’ll Need

• Organised, customer‑focused and enjoys working in a fast‑paced environment.
• Confidence planning and prioritising workload while remaining flexible when priorities change.
• Excellent communication and customer service skills, with the ability to build trusted relationships with a wide range of internal and external stakeholders.
• Positive and collaborative team player, keen to learn and develop.
• Strong data handling and Microsoft Excel skills, alongside confidence using a range of digital systems and software packages.
• Proactive, reliable approach and a positive "can‑do" attitude to everything you do.

Training

Training will be provided, so we’re looking for someone with the enthusiasm, professionalism and willingness to learn needed to succeed in the role.

Benefits

• 38 days of holiday every year, including public holidays.
• Can buy five more days if you need more time.
• Take paid time off to volunteer in your community.
• Family‑friendly policies around adoption, maternity, and parental leave.
• Flexible working, with balanced hybrid arrangement encouraging half time in a Scottish Water location.
• Pension (the 'know‑what‑you’ll‑get‑when‑you‑retire' kind).
• Life assurance.
• Company bonus scheme.
• Access to SW Splash – handy rewards that can save you money on holidays, bills, and shopping.

Salary & Bonus

This role will be a Grade 5. If you’re new to Scottish Water, you’ll join us on a starting salary of £33,951. Performance‑driven pay progression would then allow you to move through the range to a maximum of £39,911.

Job Conditions

Job offers at Scottish Water are conditional, and will be confirmed on completion of our pre‑employment screening, e.g. referencing, criminal record checks, license checks, etc. Screening is conducted on our behalf by a third party, and must be completed before your start date. Don’t worry – we’ll only start these checks once you’ve accepted an offer.

Eligibility & Compliance

All our employees are Scottish taxpayers. If you join us, your home address will need to be in Scotland. If you don’t already live here, you’ll need to commit to moving here within your first three months. A valid UK driving licence is required for driving on Scottish Water business and claiming business mileage expenses.

Scottish Water takes the safety, health and wellbeing of our employees, colleagues and customers very seriously and as such you may be subject to Drug & Alcohol testing in line with our policy.

Finally (finally!), candidates who haven’t submitted an application in the last 12 months will have their records removed from our recruitment database. Your data will be automatically deleted.

Additional Information

We’re aware that some people might be experiencing temporary challenges because of life events, like menopause, and we’re very used to making adjustments, so please don’t be afraid to ask. We’re also very used to recruiting people with disabilities or neuro‑diverse conditions. As part of our commitment to developing a flourishing Scotland, we strongly want to ensure that we can make a real difference together. We especially value diversity and inclusion, and we welcome applications from all backgrounds. We encourage people to work half their time in a Scottish Water location.

We offer a broad range of career opportunities and our approach to inclusion and diversity means we can make a real difference together. Our people are essential to providing our customers with the very best service in communities around Scotland.

Our people are passionate about attracting, developing and retaining the best people who can make a positive difference to our business.

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