Customer Partner - Neighbourhoods (Housing Officer)

Edgy Design Studio - Goedgy.com; Exeter; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An innovative housing provider is seeking a Customer Partner to join their Neighbourhood team. This role focuses on delivering exceptional customer service and resolving community management issues. Ideal candidates will have a strong background in Housing or Community Development and possess excellent communication skills. The position allows for flexibility, with home-based work complemented by occasional travel for site visits and meetings. Join a passionate team dedicated to building resilient communities and transforming lives through proactive management and creative problem-solving.

Qualifications

• Proven experience in Housing or Community Development.
• Strong ability to positively influence and negotiate outcomes.

Responsibilities

• Resolve community management queries related to waste and nuisance.
• Identify and manage community projects to enhance customer lives.

Skills

Housing Development Experience

Customer Focus

High-level Communication Skills

Partnership Working

Problem-solving Skills

Job description

Permanent, Full Time

This role is predominantly home-based, but you will need to be flexible to travel within your local area as the role involves site visits and attendance at court on behalf of colleagues. There will be an expectation of travel 2 or 3 times throughout the year to locations such as Coventry or Reading, which may require an overnight stay for meetings depending on your residence. You only need to live in one of these areas.

About the Role

We are looking for a Customer Partner to join our Neighbourhood team, providing exceptional customer service and putting customers at the heart of everything you do.

At Stonewater, we are passionate about proactively managing our communities. Our Customer Partners play a vital role in building resilient, healthy, and happy communities. We seek someone who can help us achieve this by bringing creativity and problem-solving skills.

In this role, you will work closely with customers and stakeholders to resolve queries related to community management issues such as waste and nuisance in communal areas. You will also identify and manage community projects to enhance our customers' lives.

This frontline role offers an excellent opportunity for an experienced Housing or Community Development specialist to bring their passion, skills, and energy to manage a national model while maintaining local connections.

The Ideal Candidate Will

• Have proven Housing/Community Development experience.
• Have a strong customer focus.
• Possess high-level communication skills, demonstrating the ability to positively influence and negotiate outcomes.
• Be experienced in partnership working to meet customer needs.
• Think beyond processes to find innovative solutions for customers.

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service check, references, and valid Right to Work documentation.

Discover Stonewater

Stonewater is a leading housing provider managing around 40,000 homes, serving 93,000 customers across a portfolio of affordable properties for rent, shared ownership, and sale, along with specialist accommodation and an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market.

We are looking for like-minded individuals to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile, and commercial. We want people who are committed to making a difference and transforming lives.

We are a Disability Confident Employer and are working towards accreditation as a Disability Confident Leader. We have achieved accreditation as an Advanced Employer for the Investing in Ethnicity Maturity Matrix and are committed to being a Menopause Friendly employer, working towards related accreditation.

Are you ready to #DiscoverStonewater?

Stonewater reserves the right to close the application process early if sufficient quality applications are received prior to the current deadline.