Customer Outcomes Analyst - Hybrid, Impactful Testing

Wesleyan Group; Birmingham; Hybrid; GBP 55,000 - 70,000; Full time

Benefits offered by this job

Annual bonus

28 days holiday

Hybrid working

Pension scheme

Underground parking

Salary sacrifice schemes

Enhanced family leave

Volunteering days

Job summary

Wesleyan is seeking a skilled professional to deliver customer outcomes testing across product journeys and regulatory standards. You will analyse complex journeys to identify risk, design remediation, and provide actionable insights to improve processes.

In this hybrid UK role, you will work within a small, specialist team on testing and remediation activities, contributing to ongoing improvements and governance across the customer journey landscape.

Qualifications

• Experience in financial services testing and customer outcomes.
• Knowledge of customer journey analysis and regulatory standards.
• Analytical mindset with ability to translate data into insights.

Responsibilities

• Deliver end-to-end customer outcomes testing across journeys.
• Analyse journeys to identify harms, risks and remediation needs.
• Conduct root-cause analysis to distinguish isolated incidents from systemic risks.
• Support remediation activities with design of corrective actions and monitoring.
• Produce governance-ready insights and reports for stakeholders.
• Collaborate with stakeholders to improve testing frameworks and data quality.

Skills

Customer Journey Analysis

Six Sigma

Systems Thinking

Risk & Compliance

Testing

Audit

Operations

Job description

Wesleyan is seeking a skilled professional to deliver customer outcomes testing across product journeys and regulatory standards. You will analyse complex journeys to identify risk, design remediation, and provide actionable insights to improve processes.

In this hybrid UK role, you will work within a small, specialist team on testing and remediation activities, contributing to ongoing improvements and governance across the customer journey landscape.