Outcome Assurance Analyst

Domestic & General; Nottingham; Hybrid; GBP 40,000 - 58,000; Full time

Benefits offered by this job

Health Cash Plan

Instant discounts

Credit building tool

Salary Finance Loans

Electric vehicle leasing

Long service awards

Job summary

Domestic & General seeks an Outcome Tester to join our Controls Office, delivering outcome testing across customer interactions, identifying risks, and driving improvements to ensure customers receive the right outcomes.

You will produce clear reporting, present findings to senior stakeholders, collaborate with stakeholders across the business, and support continuous improvement in a hybrid, fast-paced environment with regulatory awareness.

Qualifications

• Experience analysing information and identifying trends, risks and areas for improvement.
• Strong report-writing skills with the ability to present findings clearly to a range of audiences, including senior stakeholders.
• Excellent communication and relationship-building skills.
• The ability to interpret data and turn insight into meaningful recommendations.
• A proactive approach and the confidence to work in a fast-paced environment with competing priorities.
• Knowledge of relevant regulatory requirements, such as FCA Consumer Outcomes, FCA Handbook and Data Protection principles, would be advantageous.
• A strong commitment to integrity, accountability and delivering the right outcomes for customers.

Responsibilities

• Deliver outcome testing across customer interactions using an established testing framework.
• Assess customer journeys and identify potential customer, regulatory or commercial risks.
• Produce clear, insightful reporting that highlights trends, risks and opportunities for improvement.
• Escalate concerns through the appropriate channels in a timely manner.
• Work with stakeholders across the business to share findings and support positive change.
• Contribute to continuous improvement initiatives and promote a culture of investigation, innovation and better ways of working.

Skills

Analytical thinking

Report writing

Communication

Data interpretation

Proactive

Regulatory knowledge (FCA)

Integrity & accountability

Job description

Domestic & General seeks an Outcome Tester to join our Controls Office, delivering outcome testing across customer interactions, identifying risks, and driving improvements to ensure customers receive the right outcomes.

You will produce clear reporting, present findings to senior stakeholders, collaborate with stakeholders across the business, and support continuous improvement in a hybrid, fast-paced environment with regulatory awareness.