Outcome Tester - Drive Customer Journeys & Compliance

Domestic & General; Brighton; Hybrid; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Health Cash Plan

Instant discounts

Salary Finance Loans

Electric vehicle leasing

Long service awards

Free protection plan

Job summary

Domestic & General is seeking an Outcomes Tester to join our Controls Office and help ensure customers achieve the right outcomes across their journey. The role focuses on identifying risks, driving improvements and delivering insightful reporting to support customer, regulatory and business outcomes.

The ideal candidate will have strong analytical skills, attention to detail and a passion for continuous improvement, working across various customer interactions and journeys to provide meaningful

Qualifications

• Experience analysing information and identifying trends, risks and areas for improvement.
• Strong report-writing skills with the ability to present findings clearly to senior stakeholders.
• Excellent communication and relationship-building skills.
• Ability to interpret data and turn insight into recommendations.
• Proactive, with the confidence to work in a fast-paced environment with competing priorities.
• Knowledge of FCA Consumer Outcomes, FCA Handbook and Data Protection principles would be advantageous.
• Commitment to integrity, accountability and delivering the right outcomes for customers.

Responsibilities

• Deliver outcome testing across customer interactions using an established testing framework.
• Assess customer journeys and identify potential customer, regulatory or commercial risks.
• Produce clear reporting that highlights trends, risks and opportunities for improvement.
• Escalate concerns through appropriate channels in a timely manner.
• Work with stakeholders to share findings and support positive change.
• Contribute to continuous improvement initiatives and promote better ways of working.

Skills

Trend identification

Report writing

Communication

Data interpretation

Proactive and fast-paced work

Regulatory knowledge (FCA)

Integrity and accountability

Job description

Domestic & General is seeking an Outcomes Tester to join our Controls Office and help ensure customers achieve the right outcomes across their journey. The role focuses on identifying risks, driving improvements and delivering insightful reporting to support customer, regulatory and business outcomes.

The ideal candidate will have strong analytical skills, attention to detail and a passion for continuous improvement, working across various customer interactions and journeys to provide meaningful