Customer Ops Coordinator: Supply Chain & Logistics

Ferrero International S.A.; United Kingdom; Remote; GBP 28,000 - 42,000; Full time

Job summary

Ferrero is seeking a Customer Operations Coordinator to join our Supply Chain team. As a Customer Service Analyst, you will be the link between customers, sales, logistics, and finance to ensure orders are processed accurately from forecast to delivery.

You will monitor orders, manage 3PL relationships, track deliveries, handle variances, and support continuous improvement in service levels and cost efficiency. Strong communication and problem-solving are essential.

Qualifications

• Experience in customer supply chain operations is beneficial.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Process customer orders accurately from forecast to delivery.
• Manage 3PL relationships and oversee on-time deliveries.
• Track order status and communicate variances to customers and internal teams.
• Identify opportunities to improve service levels and reduce costs.

Skills

Customer service

Analytical thinking

Stakeholder management

Job description

Ferrero is seeking a Customer Operations Coordinator to join our Supply Chain team. As a Customer Service Analyst, you will be the link between customers, sales, logistics, and finance to ensure orders are processed accurately from forecast to delivery.

You will monitor orders, manage 3PL relationships, track deliveries, handle variances, and support continuous improvement in service levels and cost efficiency. Strong communication and problem-solving are essential.