Customer Operations Analyst - 12-Month FTC

Ferrero International S.A.; United Kingdom; On-site; EUR 30,000 - 50,000; Full time

Benefits offered by this job

Diverse and inclusive culture

Career development opportunities

Job summary

Ferrero International S.A. is looking for a Customer Service Analyst for a 12-month fixed-term contract in Alba, Italy. This role serves as a vital link between customers and operations, aiming to ensure seamless service and customer satisfaction.

The ideal candidate will possess strong customer service skills, organizational abilities, and an analytical mindset. Responsibilities include managing order processing, developing relationships with logistics providers, and tracking customer forecasts.

This position presents an opportunity to work collaboratively across teams and drive continuous improvement within the customer operations.

Qualifications

• Strong customer service skills and professional communication expertise.
• Detail-oriented with a results-driven mindset.
• Experience in customer supply chain operations, preferably in FMCG.

Responsibilities

• Manage customer order processing and meet service level targets.
• Develop relationships with 3rd Party Logistics providers.
• Monitor customer forecasts and track product intake.

Skills

Customer service skills

Organizational abilities

Problem-solving skills

Numeracy skills

Analytical approach

Job description

Ferrero International S.A. is looking for a Customer Service Analyst for a 12-month fixed-term contract in Alba, Italy. This role serves as a vital link between customers and operations, aiming to ensure seamless service and customer satisfaction.

The ideal candidate will possess strong customer service skills, organizational abilities, and an analytical mindset. Responsibilities include managing order processing, developing relationships with logistics providers, and tracking customer forecasts.

This position presents an opportunity to work collaboratively across teams and drive continuous improvement within the customer operations.