Customer Operations Specialist.

SIX Group Services Ltd.; Greater London; Hybrid; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Flexible Work Models

Personal Development

Agile Working Methods

Job summary

SIX Group Services Ltd. in London is seeking a Customer Operations Specialist to manage a defined customer territory and support Sales with administrative and implementation activities for financial information systems.

You will lead territory management, handle client inquiries, draft contracts, oversee invoicing, and coordinate sales-related projects, collaborating with Sales Representatives and cross-functional teams.

Qualifications

• At least 3 years of experience in a similar role, preferably in a middle or back-office environment.
• Strong numerical aptitude and attention to detail.
• Customer-focused with a proactive and well-organized approach.
• Ability to work independently and collaboratively in a dynamic environment.
• Excellent verbal and written communication skills.

Responsibilities

• Territory Management: Oversee a customer sales territory in partnership with Sales and Account Managers, focusing on financial services products for US customers
• Client Service: Serve as a primary point of contact for customer inquiries related to products, functionalities, data, pricing, exchange permissions, and issue resolution
• Contract Administration: Draft, process, and manage customer contracts within the financial customer information system
• Billing & Financial Oversight: Initiate invoicing processes and monitor dunning procedures and accruals to ensure financial accuracy
• Project Coordination: Manage product and data entitlements, and plan, coordinate, and track customer and sales-related projects from initiation to completion

Skills

Numerical aptitude

Attention to detail

Communication skills

Independent & collaborative

Job description

Select how often (in days) to receive an alert: Create Alert

SIX drives the transformation of financial markets.

What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us.

Customer Operations Specialist.

London | 100 | Reference 8190

As a key contributor to our sales operations, you will manage a defined customer territory in close collaboration with a Sales Representative. You will also take ownership of all administrative and support activities related to sales and the implementation of financial information systems for our clients.

What You Will Do

• Territory Management: Oversee a customer sales territory in partnership with Sales and Account Managers, focusing on financial services products for US customers
• Client Service: Serve as a primary point of contact for customer inquiries related to products, functionalities, data, pricing, exchange permissions, and issue resolution
• Contract Administration: Draft, process, and manage customer contracts within the financial customer information system
• Billing & Financial Oversight: Initiate invoicing processes and monitor dunning procedures and accruals to ensure financial accuracy
• Project Coordination: Manage product and data entitlements, and plan, coordinate, and track customer and sales-related projects from initiation to completion

What You Bring

• at least 3 years of experience in a similar role, preferably in a middle or back-office environment
• strong numerical aptitude and attention to detail
• customer-focused with a proactive and well-organized approach
• ability to work independently and collaboratively in a dynamic environment
• language Proficiency: Excellent verbal and written communication skills

If you have any questions, check out our FAQ page or call Anthony Mills at [phone] .

For this vacancy we only acceptdirect applications.

Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background.

What We Offer

• Flexible Work Models
  We trust our employees and offer a work environment that is well-balanced, productive and fosters success.
• Personal Development
  You will benefit from a culture of continuous learning and feedback. Your personal growth is supported through an extensive learning offering.
• Agile Working Methods
  Whether through scrum or design thinking,
  we solve exciting tasks together in teams.