Customer Operations Manager

Birds Eye UK & IE; Woking; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the frozen food sector is looking for a Customer Operations Manager based in Woking or Leeds. This role involves managing a team of planners, overseeing key retailer accounts, and improving forecast accuracy while fostering strong customer relationships. The ideal candidate will have experience in demand planning within an FMCG environment, strong leadership skills, and a commitment to continuous improvement.

Benefits

Competitive salary

Up to 25% bonus

Excellent benefits package

Career progression opportunities

Qualifications

• Experience in customer/demand planning within an FMCG organization.
• Supervisory/leadership experience.
• Ability to develop effective working relationships.

Responsibilities

• Manage the business forecast with a customer lens.
• Align forecasts through analysis and manipulation of ordering systems.
• Lead and strengthen customer relationships while maintaining service standards.

Skills

Team Leadership

Time Management

Organizational Skills

Relationship Building

Tools

Microsoft Office

Job description

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Leeds or Woking based with Hybrid working.

Competitive salary, up to 25% bonus and excellent benefits package

We have an excellent opportunity available for you to grow your career and make a difference at Birds Eye! As the Customer Operations Manager, you’ll be leading a team of planners, have ownership of one of our top 6 grocery retailer accounts, where you’ll be the point of contact for this customer in all Supply Chain/Demand Planning related matters.

About the role…

This is a key role within our Supply Chain team, the primary function of this role is to manage the business forecast with a customer lens, focusing on and improving the accuracy of the 0-12 month forecast horizon.You’ll be required to make sure that all internal stakeholders are updated with timely information (Commercial, Demand Planning, Logistics, Customer Service). You will also be responsible for:

• Alignment of Birds Eye and Customer forecasts through analysis and manipulation of both companies ordering and reporting systems.
• Working with the internal Sales team to review the forecast accurately and phase in line with the agreed customer sales and intake plans.
• Working with customers supply chain teams to effectively plan promotions, NPD, range changes, seasonal changes and to drive the sales plan forward supporting them to improve on shelf availability within their stores.
• Attendance and key input for key S&OP meetings
• Working collaboratively to lead, facilitate and strengthen the customer relationship while maintaining high standards of service and forecast accuracy.
• Supporting and developing talent - career & Succession Planning.

About you…

You’ve previous experience of working in a customer/demand planning environment within an FMCG organization. Used to motivating and managing a team, you’ve a desire for continuous improvements, can prioritise effectively and work under pressure. We look for people who are focused on getting results, embrace learning and bring positive energy, combining initiative with a sense of teamwork and collaboration.

• Supervisory/leadership experience.
• Ability to develop effective working relationships, both internally & externally and be a good team player
• Excellent time management skills and organisational skills.
• High proficiency in Windows/Microsoft based products.

What we can offer you…

We’re on an exceptional adventure and offer a truly purpose led career and we aim to empower each employee and promote their personal growth all the while ensuring business needs are met now and into the future.

• An ambitious employer with recognized brands and growth potential
• A culture where your part of a team, where you feel encouraged to make a difference
• The potential to progress your career across different areas of the Nomad Foods Group

Who are we…

This is a great time to join us! Birds Eye, owned by Nomad Foods, is the UK's/Ireland’s no.1 branded frozen food company and is comprised of the Birds Eye, Goodfella's, Aunt Bessie's and Green Cuisine brands. Selling its first products in 1946, we have been providing high-quality frozen food for generations, and our iconic portfolio of fish, vegetable and chicken products now also includes a meat-free range, pizzas and roast joints and accompaniments. 2024 marks 100 years since our founder, Clarence Birdseye, invented the process behind frozen food as we know it today and we are immensely proud of our heritage as we continue to endeavour to serve the nation with better food, promoting the nutritional benefits and convenience of frozen food and the role it plays in helping reduce food waste.

At Nomad Foods we're proud to represent the world we serve by hiring diverse talent. Our inclusive culture is all about what we can achieve together.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Supply Chain and Administrative

• Industries

  Food and Beverage Manufacturing

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