Customer Operations Manager

Mountbatten Centre; Portsmouth; On-site; GBP 30,000; Full time

Job summary

A leading community-focused organization in Portsmouth is seeking a Customer Operations Manager. This role involves ensuring a high-quality customer experience and overseeing the daily operations of the Mountbatten Centre. The ideal candidate will possess strong leadership and communication skills, along with relevant qualifications. The position offers various benefits, including gym membership and training opportunities.

Benefits

Onsite parking

Training and development opportunities

Gym membership

Health cash plan

Company pension matched up to 6% contributions

Colleague discount on food and drink

Colleague recognition

Birthday / Celebratory day off

Loyalty Rewards

Qualifications

• Previous experience in a similar role is highly desirable.

Responsibilities

• Coordinate staffing and shift cover for departments.
• Ensure safe evacuation of members in emergencies.
• Perform building inspections and report issues.

Skills

Confidence

Good organisation skills

Great people skills

Communication skills

Customer focused approach

Commercial acumen

Education

NPLQ qualification

Job description

Post Title: Customer Operations Manager

Site Location: Mountbatten Centre – Portsmouth

Actual Salary: £29,765 per annum

Hours: 40 hours per week

Contract Type: Permanent

BH Live is recruiting for a Customer Operations Manager to join our team at the Mountbatten Centre in Portsmouth. Our Customer Operations Managers ensure everyone visiting our centre has a great customer experience, has fun and is kept safe. You will have day-to-day responsibility for the operations of our centre.

Mountbatten offers a large well-equipped gym, accessible by lift, has multiple zones with something to suit every activity preference and level of fitness. Dedicated training areas have lots of cardio kit to choose from, free weights, functional fitness spaces and more. There is a 50 metre swimming pool (divided into two) with regular public swimming sessions, lane swimming, pool-based classes and lessons. There is also a smaller teaching pool for little ones and lessons. Mountbatten is home to AquaDash – a large pool inflatable course – great fun for young people, team building away days, and parties. Spa facilities include a sauna, spa bath and steam room.

To learn more about the centre , please visit: bhliveactive.org.uk/mountbatten

Take a tour of our centre

You will:

• Ensure each department has the appropriate level of staffing and be responsible for the coordination of reactive shift cover.
• Be responsible for and coordinate the safe evacuation of members of the public and colleagues in the event of an emergency.
• Open and close the building.
• Carry out visual building inspections of the building and report any issues to our technical team.
• Be responsible for the security of the building whilst on duty and respond to emergency calls when off duty.

You will need:

• Confidence
• Good organisation skills, with good attention to detail.
• Great people skills, be proactive with great communication skills.
• A customer focussed approach.
• Commercial acumen
• Your NPLQ qualification

Previous experience in a similar role is highly desirable.

Hours of work will be aligned with the centre’s opening hours and will include evenings, weekends and bank holidays.

We offer:

· Onsite parking

· Training and development opportunities

· Gym membership

· Health cash plan

· Company pension matched up to 6% contributions

· Colleague discount on food and drink

· Colleague recognition

· Birthday / Celebratory day off

· Loyalty Rewards

About BH Live:

Champions of community engagement, health and wellness across Dorset, Hampshire, and London.

BH Live, a registered charity and social enterprise, is a leading operator of sports and leisure centres, theatres, and event venues. Driven by a mission to improve communities BH Live is dedicated to providing inclusive cultural experiences and promoting physical activity for all.

With a strong commitment to accessibility and community engagement, BH Live continues to enhance the quality of people’s lives, health and wellbeing in the communities it serves.

BH Live was established in 2010. Local authority partners include BCP Council, Portsmouth City Council and Croydon Council.

We are at the heart of the UK’s growing social economy. Together with our partners we are helping to change lives and make a positive impact in the community.

For more visit bhlive.org.uk.

Get social with us: LinkedIn, X - @BHLIVE_UK | Facebook @SocialEnterpriseBHLive

To apply:

Please click here to view the job description for more details on this role.

All applications are to be made via our careers site: https://careers.bhlive.org.uk/

BH Live reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application as soon as possible.