Duty Manager, West End Centre (FTC - April 2025) Operations · West End Centre

HCT; Aldershot; On-site; GBP 26,000 - 31,000; Part time

Job summary

A leading community venue in Aldershot seeks a Duty Manager to oversee operations for live events. This role involves managing venue hire, ensuring excellent customer service, and leading a team during busy performances. The ideal candidate will have strong operational leadership experience and a passion for arts and culture.

Qualifications

• Experience in a customer-focused public venue.
• Ability to manage high-pressure situations.
• Strong administrative skills in venue management.

Responsibilities

• Lead venue operations for events and performances.
• Manage venue hire experience and administrative tasks.
• Ensure high levels of customer service during events.

Skills

Customer Service

Operational Leadership

Administrative Skills

Health and Safety Awareness

Job description

INTERNAL ONLY

Job Title:Duty Manager, West End Centre (FTC)

Grade:3B – General Management

Salary:Circa £26,500 FTE

Location:West End Centre, Aldershot

Hours:37 hours per week with evening and weekends work.(Part-time and job shares will be considered)

Type of Contract:Fixed Term - 6 Months

Referral Category:Category A

Job Description (JD):Duty Manager, West End Centre

Do you want to support an impactful community venue to deliver award winning live performance programmes and great experiences?

The opportunity has arisen to take on duty management for a variety of events and hires across the award-winning West End Centre. This role will see you lead the venue operations through venue hire, workshops as well as busy evening and weekend live performances. From live music to comedy and theatre you will manage all aspects of the venue operations in partnership with the Technical Manager and venue’s General Manager. You will comfortably lead through any situation whilst maintaining fantastic customer service and engagement with acts / performers. As part of the venue leadership team, you will also take ownership specifically on administrative elements of the venue’s operations including managing the venue hire experience and supporting the General Manager with your back-office skillset, however you’ll still be comfortable taking the lead on a busy show night.

A bit about you

You will hold operational leadership experience across a customer focused public venue or similar, with the ability to deliver and encouraging others to offer consistently high levels of customer service. You will be able to demonstrate comfort with high-pressure environment. This will be coupled with strong experience of the administrative elements of venue management including reporting, invoicing and managing back-office venue operationswith strong administrative ability.You will also bring an awareness of health and safety processes. Interest in heritage, arts and culture would be beneficial but a passion for what we do is essential.

What it’s like to work for us

At Hampshire Cultural Trust we have a vision to create inspirational culture experiences that enrich and transform lives. We manage and support 24 attractions across Hampshire and deliver county-wide outreach programmes that bring great culture to local communities. We also deliver a diverse range of wider social impact initiatives targeted at those who are most vulnerable or disadvantaged and who would not usually have access to arts and culture.

We are committed to promoting equality and diversity and a culture that actively values difference. We recognise people from different backgrounds and experiences bring valuable insights to the workplace and enhance the way we perform and work. Our levels of employee engagement are high and our organisational culture positive.

We will be running a dynamic recruitment process so we would encourage candidates to submit an application as soon as possible as we will be interviewing candidates before the closing date.

To apply please fill in the application form with an up-to-date CV. We do not require covering letters for this position however would be grateful to receive context to your application.

Closing date for applications: 25thMay 2025

Proposed Interview date: W/C 2nd June2025

To find out more about us visit our website www.hampshireculture.org.uk and https://careers.hampshireculturaltrust.org.uk/