Operations Manager - UK and Europe

Accelins; United Kingdom; Remote; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking an Operations Manager to enhance its UK and Europe Operations Team. This role is pivotal in managing data onboarding and cash management for specialty underwriters. You will build strong relationships with members, ensuring data quality and compliance while contributing to the success of the Operations function. If you thrive in dynamic environments and possess a passion for operational excellence, this opportunity offers a chance to make a significant impact within a forward-thinking organization that values innovation and efficiency.

Qualifications

• 5+ years in property and liability insurance, preferably in MGA operations.
• Ability to thrive in fast-paced environments with minimal supervision.

Responsibilities

• Manage operational due diligence and onboarding procedures for new members.
• Oversee collection procedures and ensure operational KPIs are met.

Skills

Communication Skills

Time Management

Attention to Detail

Problem-Solving

Flexibility

Tools

Microsoft Office

Data Management Tools

Job description

Accelerant is looking for an Operations Manager to join our UK and Europe Operations Team. This role will report into Operations Lead UK and Europe. You will work alongside the Sales & Distribution, Technology, Finance, and Outsourced Operations teams to manage data onboarding, premium, and cash management of specialty underwriters within Europe and the UK, whom we call members.

In this role, you will build relationships and gain intimate knowledge of our members' data, technology, and processes, becoming the point of contact for all data queries, problems, and solutions.

You will assist our members in analyzing and resolving data quality issues that impact data ingestion, regulatory compliance, and reporting, utilizing your knowledge and experience of applicable data standards.

Your role will contribute to the overall success of the Operations function, which is charged with transforming our data processes to deliver governed, timely, and high-fidelity data sources.

Key Responsibilities

Member Onboarding

1. Manage operational due diligence and onboarding procedures for new members and business expansions.
2. Coordinate and manage the bank accounts, systems, and regulatory reports onboarding procedures.
3. Onboard new tax authorities and liaise with the tax department.
4. Manage reconciliation between written & paid bordereaux against cash received and oversee the transition to outsourced operations team DUA & Credit Control teams.
5. Liaise with members on invoicing procedures at the onboarding stage.
6. Ensure the Member Crib sheet has extensive notes for both Delegated Underwriting Authority and Credit Control Teams.

Operations Management

1. Manage operational procedures and adherence to controls.
2. Manage the bordereaux and query resolution KPIs, creating an environment of continuous improvement.
3. Provide Operations Health reports for the monthly member meetings.
4. Deliver, alongside the team, the operational KPIs for onboarding, premium, and cash operations.
5. Oversee collection procedures and act as a point of escalation for the Credit Controllers on difficult-to-collect cashes.
6. Ensure that targets for debt are met and aim to continuously improve upon such targets with improved working practices.
7. Investigate and resolve queries both internally and externally around outstanding items.
8. Provide management oversight to the outsourced operations to ensure operational KPIs are met.
9. Work closely with senior management to develop reporting processes, controls, and systems.
10. Assist in the implementation of new procedures and maintain and improve internal controls to ensure compliance.

Skills and Qualifications Required:

1. Able to thrive in a fast-paced environment and flexible when dealing with significant operational change.
2. Able to accomplish tasks with minimal supervision, maintain accuracy, and meet deadlines.
3. Excellent written and oral communication skills around highly technical items.

The technical skills and experience you’ll need to be proficient are:

1. 5+ years of experience in property and liability insurance.
2. Experience managing MGA Operations, with preferred experience in the specialty market.
3. Articulate and confident in person, able to fit into a fast-paced, dynamic environment with a ‘can do’ attitude and the ability to build relationships across different levels of the business.
4. Excellent time management, attention to detail, and follow-up skills.
5. Ability to work autonomously and contribute to team objectives.
6. Proficiency in Microsoft Office and data management tools.

About Accelerant

Accelerant is a data-driven, technology-fueled insurance platform that empowers underwriters to serve their insureds more effectively. We’re using advanced data intelligence tools to rebuild the way that underwriters share and exchange risk. With a current focus on small and medium-sized businesses that power our global economy and their niche insurance needs, we align incentives to improve outcomes for everyone. Our full-service risk exchange supports our carefully selected, best-in-class network of underwriting teams. We leverage granular information on each policy to deliver unprecedented insight into insurance pools, and our specialty portfolio is fully diversified with very low catastrophe, aggregation, or systemic risk. We’re proud to have been awarded an AM Best A- (Excellent) rating. For more information, please visit www.accelins.com.