Client and Operations Manager

Aptia Group; Leatherhead; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

Join a dynamic and expanding company that is transforming employee benefits and pensions administration. As a Client Director, you will play a pivotal role in managing high-profile client relationships and implementing strategies for operational excellence. This hybrid position allows you to work from both the office in Leatherhead and your home, providing flexibility while you lead the growth of client portfolios and drive service delivery. With a commitment to professional development and a culture of inclusivity, this is an exciting opportunity to make a significant impact in a thriving sector. If you are passionate about client success and operational effectiveness, we want to hear from you!

Qualifications

• Understanding of pension scheme complexities and experience in third-party administration.
• Strong leadership and communication skills essential for client management.

Responsibilities

• Manage key client accounts and oversee operational activities based on KPIs.
• Drive service delivery to meet operational goals and ensure client retention.

Skills

Pension Scheme Administration

DB Specialist Knowledge

Client Relationship Management

Leadership Skills

Communication Skills

Interpersonal Skills

Cost Management

Job description

Client and Operations Manager page is loaded

Client and Operations Manager

Apply locations UK Leatherhead

Time type Full time

Posted on Posted 5 Days Ago

Job requisition id JR102410

About Aptia

Aptia is a new force in the employee benefits and pensions administration services, on a mission to change the world of administration for the better.

In an underserved market, with huge potential for growth, Aptia serves 1,100 clients in the US and UK markets and will be supported by shared services in India and Portugal - helping more than seven million people live healthier and happier lives.

And we are expanding. Aptia Group is not only fuelled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues.

Specialist. Responsive. Thoughtful. These aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term.

If you want to join a sector that never stands still, in a company culture that is agile and that will invest in your career development, we could have your perfect next role.

Job requirements

In this role, you will be responsible for the strategic commercial development and operational management of client relationships and service solutions for an agreed portfolio of high-profile clients, acting as an ambassador of Aptia at all times.

Your job title will be Client Director, and you will identify and implement commercial development strategies, as agreed with the Client Portfolio Leader, and work with Portfolio Operations Officer to implement operational effectiveness plans across an allocated portfolio of clients, in order to achieve targeted commercial outcomes performance goals, whilst at the same time, mitigating business and commercial risk.

This role is a hybrid position where you will work from Aptia office in Leatherhead, as well as from your home address.

What you'll be doing

• Responsibility for account management of a specified number of key clients.
• Overseeing day-to-day client and operational activities of such accounts, based on an agreed set of KPIs.
• Understanding and meeting client needs effectively, managing risks and adhering to procedures.
• Leading the growth of the portfolio of clients' revenue and contribution lines aligned with internal targets set by the Client Portfolio Leader.
• Driving service delivery in order to meet and exceed operational KPIs.
• Ensuring client retention and avoiding attrition.
• Improving operational effectiveness.
• Managing costs and providing necessary financial information for business and audits.
• Operating as a commercial lead for clients, implementing creative financial and contractual constructs as appropriate.

Here's what we're looking for:

• Understanding of the complexities of the pension scheme administration.
• DB specialist knowledge.
• Experience of working for/with clients in the third-party administration environment.
• Experience of delivering in a targeted environment, and an understanding of managing costs to ensure profitability.
• Excellent leadership, communication, and interpersonal skills.

How to apply

If you are interested in this role, then we’d love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information.

Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation.

If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.

About Us

Aptia is a trusted provider of employee benefits and pension administration services, with offices in the U.S. and U.K. supported by shared services in India and Portugal. We manage programs covering over six million people and serving more than 1,100 clients, catering to both B2B purchasers of the administration platform and B2C employees.

With our extensive experience in the industry, we will deliver efficient and reliable solutions that ensure the smooth management of employee benefits programs. Our dedicated team of experts will combine in-depth knowledge with leading technology to simplify the administration process for clients.