Customer Operations Lead – UK (Onsite Wakefield)

Marmion; Wakefield; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Excellent Company Culture

Onsite Gym

Free Onsite Parking

+ More

Job summary

Marmion, a Yorkshire-based manufacturer and supplier of cutting-edge power solutions, invites applications for a Customer Operations Manager role in Wakefield. The position focuses on defining departmental strategy, improving service quality, and driving sustainable sales growth across UK and international customers.

The role requires strong leadership, process orientation, and robust data usage to enhance efficiency, customer experience, and cross‑team collaboration.

Qualifications

• Must have solid experience in Customer Operations or Sales Support management.
• Experience in B2B manufacturing/selling physical products is essential.
• Strong leadership, recruitment, and budget management skills are required.
• Excellent communication and stakeholder management abilities are needed.

Responsibilities

• Set strategy for Sales Support dept. with senior leadership.
• Lead 2 Team Leaders and 13 Executives; recruit and coach.
• Oversee UK & International customer journeys and escalations.
• Ensure accurate use of internal systems and technology upgrades.

Skills

Customer Operations Manager

Sales Operations Manager

Sales Support Manager

B2B environment

Tools

CRM/ERP system

Job description

Marmion, a Yorkshire-based manufacturer and supplier of cutting-edge power solutions, invites applications for a Customer Operations Manager role in Wakefield. The position focuses on defining departmental strategy, improving service quality, and driving sustainable sales growth across UK and international customers.

The role requires strong leadership, process orientation, and robust data usage to enhance efficiency, customer experience, and cross‑team collaboration.