Onsite Wakefield: Customer Ops Manager for Growth

Marmion Ltd; Wakefield; Hybrid; GBP 55,000 - 85,000; Full time

Benefits offered by this job

Excellent Company Culture

Onsite Gym

Free Onsite Parking

Plus More

Job summary

Marmion Ltd is seeking a Customer Operations Manager to lead the Sales Support function from Wakefield, with a focus on improving customer journeys, efficiency, and cross-team collaboration. The role reports to the Commercial Director and requires strong process discipline, and a hands-on leadership style.

You will manage two Team Leaders and 13 Executives, shaping strategy for services while driving continuous improvement across UK and international operations.

Qualifications

• Solid experience as a Customer Operations Manager or similar in a B2B environment.
• Strong people management and leadership experience.
• UK resident with unrestricted right to work in the UK.

Responsibilities

• Develop and set the strategic direction for Sales Support, aligning with leadership to improve processes and cost efficiencies.
• Lead two Team Leaders and 13 Executives; drive recruitment and development to raise performance and service quality.
• Oversee UK & International journeys, resolve escalations, ensure compliant service.
• Ensure effective use of internal systems and champion technology upgrades/transformation.
• Maintain high data accuracy across the team to improve service delivery and growth.
• Collaborate with Sales, Operations and other teams to streamline workflows and revenue.
• Define and track KPIs; use insights to drive continuous improvement and align with goals.
• Assist budget planning and optimise resources without compromising service quality.

Skills

People Management

Process Improvement

Data Analytics

Stakeholder Management

Budget Management

Customer Experience

Cross-Department Collaboration

Strategic Planning

Communication

B2B Sales Ops

CRM/ERP

Tools

CRM/ERP

Job description

Marmion Ltd is seeking a Customer Operations Manager to lead the Sales Support function from Wakefield, with a focus on improving customer journeys, efficiency, and cross-team collaboration. The role reports to the Commercial Director and requires strong process discipline, and a hands-on leadership style.

You will manage two Team Leaders and 13 Executives, shaping strategy for services while driving continuous improvement across UK and international operations.