Customer Operations & Analytics Lead — Remote Options

Octopus Legacy; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

27 days holiday

Birthday day off

Work from anywhere up to 4 weeks per年

Vitality Health & Life Insurance

Enhanced parental leave

Free Will & LPAs + discounts on other 

Cycle to Work Scheme

EV Salary Sacrifice Scheme

Charity matching up to £500

Entrepreneurial support (Springboard)

Dog-friendly office

Daily breakfast

Job summary

Octopus Legacy is seeking a Customer Operations Manager to bring structure and momentum to our Customer and Bookings teams. You will own the operational engine, build data capture, dashboards and reporting, and partner with leadership to optimise processes and lift productivity.

This hands‑on role is collaborative, shaping scalable workflows, KPIs and tools that improve the frontline as we scale.

Qualifications

• Must have operated in a customer or sales frontline role and brought structure to workflows.
• 3+ years’ experience in a start-up or scale-up environment, able to build things from scratch.
• Fluent with data; can design tracking, build dashboards, and translate numbers into actions.

Responsibilities

• Own the operational engine across Customer and Bookings teams and define how work flows.
• Build data capture and tracking systems to reveal what’s working and where to improve.
• Create dashboards and reporting used by leadership and teams to measure performance against targets.
• Redesign processes to cut waste and lift productivity across teams.
• Understand frontline pain points and design tools that actually help teams do their jobs better.
• Develop and optimise KPIs that impact the P&L and customer experience.

Skills

Operations management

Data dashboards

Performance metrics

Stakeholder collaboration

Tools

SQL

Excel

Job description

Octopus Legacy is seeking a Customer Operations Manager to bring structure and momentum to our Customer and Bookings teams. You will own the operational engine, build data capture, dashboards and reporting, and partner with leadership to optimise processes and lift productivity.

This hands‑on role is collaborative, shaping scalable workflows, KPIs and tools that improve the frontline as we scale.