Customer Operations Analyst

Zinc; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An innovative firm is seeking a Customer Operations Analyst to transform data into actionable insights. This role offers the chance to work closely with Account Management and Customer Success teams, driving strategic decisions that enhance customer experiences. You will delve into customer metrics, uncover upsell opportunities, and present your findings to influence company strategy. With a culture that values collaboration and innovation, this position not only promises a dynamic work environment but also a chance to make a real impact on operational efficiency and team performance.

Benefits

24 days holiday + Bank Holidays + birthday off

£1200 annual benefits allowance

30 days Work from Anywhere

Early finish Fridays (16:00)

Yearly company retreat to Serbia

Enhanced Maternity, Paternity, and Adoption Leave

Statutory pension with NEST

Zinc shares through EMI Scheme

Unlimited access to MoreHappi coaching

Company socials and free Monday lunches

Qualifications

• Experience in data analysis and customer operations.
• Strong communication skills with senior stakeholders.

Responsibilities

• Analyze customer usage and product engagement data.
• Collaborate with teams to improve customer journeys.

Skills

SQL Proficiency

Excel Expertise

Data Visualisation

Numerical Literacy

Confident Communicator

High EQ

Data Translator

Collaborative Operator

Education

Bachelor's Degree

Job description

Join to apply for the Customer Operations Analyst role at Zinc

Join to apply for the Customer Operations Analyst role at Zinc

Description

At Zinc, we’re on a mission to help teams build faster and better, and we are looking for a Customer Operations Analyst to power that mission with data.

Description

At Zinc, we’re on a mission to help teams build faster and better, and we are looking for a Customer Operations Analyst to power that mission with data.

If you’re someone who thrives on turning messy data into clear insight, loves working cross-functionally, and wants to have a real impact on how teams operate, this role is for you. Whether you’ve worked as a Data Analyst or you’re an operations pro with a data edge, you’ll find the perfect balance here between technical challenge and business influence.

This isn’t a back-office reporting role. You’ll be at the heart of our Customer teams, embedded with Account Management and Customer Success leaders, surfacing insights that shape strategy, spot growth opportunities, and remove friction in how we work. Your analyses won’t sit on a shelf, they’ll directly drive action, unlock scale, and supercharge team performance.

Key Responsibilities ️

Dig into the data

Analyse customer usage, product engagement, and conversation metrics to highlight what’s working, and what’s not.

Find upsell gold

Uncover patterns in usage and invoicing data that point to revenue opportunities (and hand them to our Account Management and Customer Success teams).

Make data make sense

Translate complex data into clear insights, whether it’s a spreadsheet, dashboard, or quick summary for a meeting.

Partner up

Work closely with our Customer Success & Account Management leaders to identify where we can improve customer journeys and internal operations.

️ Support the engine room

Collaborate with our Customer Success ops and automation leads to build systems, join up tools, and make ops smoother.

Present with impact

Confidently share your findings in team deep dives and leadership forums, your insights will shape real decisions.

Skills, Knowledge and Expertise

️ Hard Skills

SQL Proficiency

You’re fluent in SQL and know how to use it to interrogate databases, build queries, and surface key trends.

Excel Expertise

You’re no stranger to a VLOOKUP, pivot table, or nested formula. Excel is your sidekick.

Data Visualisation

You can turn numbers into narratives, building visuals that help teams instantly grasp the message.

Numerical Literacy

Stats, patterns, anomalies, you’ve got a sharp analytical brain and love digging into data.

️ Soft Skills

Confident Communicator ️

You can clearly explain your findings to senior stakeholders, even if they’re not data experts.

High EQ ️

You know how to read a room, build trust, and adapt your style to different personalities and contexts.

Data Translator

You turn complex insights into plain English and actionable steps that teams can run with.

Collaborative Operator

You’ll be working with multiple teams and stakeholders—cross-functional alignment is your thing.

What we offer

Zinc offers a chance to work on a product that brings a fresh perspective on data ownership in hiring

• 24 days holiday + Bank Holidays + your birthday off
• £1200 annual benefits allowance (ThanksBen, from month 2)
• 30 days Work from Anywhere
• Early finish Fridays (16:00)
• Yearly company retreat to Serbia ️️
• Enhanced Maternity, Paternity, and Adoption Leave (2 months full pay, then statutory)
• Statutory pension with NEST (3% employer, 5% employee)
• Zinc shares, issued through the EMI Scheme
• Unlimited access to MoreHappi coaching
• Company socials, quarterly team socials Free Monday lunches
• Nursery workplace benefit scheme (Yellownest)
• Option to lease an electric car through Electric Car Scheme
• Celebrated Zinc anniversaries
  
  

Who we are

Zinc builds automated reference and background checking tools designed to improve candidate experience and set new industry standards. Founded in 2017 by a team with extensive HRTech experience, Zinc is an early-stage startup rapidly growing as it redefines efficiency, transparency, and fairness in background checks.

Read more about our story here: https://zincwork.com/mission

We're a culture first company, by this we don't just mean an active calendar of both company and team organised events (which we do have ),Zinc's culture is defined by a respectful and autonomous approach to all employees, fostering support for new ideas, promoting a flexible work environment, and operating within a flat structure. While socials, lunches, and events enhance the experience, the core of Zinc's culture drives employees to embrace innovation, share successes, and feel motivated about the company's future.

We Recently Redefined Our Company Values

The pieces that make Zinc: Pragmatic, Integrity, Empathy, Collaborate, Empowered, Speed.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Venture Capital and Private Equity Principals

Referrals increase your chances of interviewing at Zinc by 2x

Get notified about new Customer Analyst jobs in London, England, United Kingdom.

London, England, United Kingdom 1 week ago

Customer Experience Lead (Full-Time) - Oxford Street

London, England, United Kingdom 4 days ago

Staines-Upon-Thames, England, United Kingdom 1 week ago

Customer Experience & Operations Executive

London, England, United Kingdom 3 days ago

London, England, United Kingdom 4 days ago

London, England, United Kingdom 6 days ago

London, England, United Kingdom 16 hours ago

Hounslow, England, United Kingdom 2 days ago

London, England, United Kingdom 1 day ago

Customer Experience Specialist, Operations - Dartford

Dartford, England, United Kingdom 3 weeks ago

Business Operations | Analyst/Associate | London

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 3 months ago

Slough, England, United Kingdom 1 week ago

Marcus by Goldman Sachs, Customer Support Agent, London

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 4 weeks ago

London, England, United Kingdom 3 weeks ago

Junior Customer Experience Specialist, UK

London, England, United Kingdom 1 day ago

City Of London, England, United Kingdom 3 days ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 14 hours ago

London, England, United Kingdom 3 days ago

London, England, United Kingdom 3 months ago

Customer Success / Customer Support - London - 2025

London, England, United Kingdom 1 day ago

London, England, United Kingdom 4 days ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 3 days ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

Hounslow, England, United Kingdom 1 week ago

Customer Services Representative (12month FTC)

London, England, United Kingdom 1 week ago

London, England, United Kingdom 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.